Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Salsagirlatl
from Virginia
Gender:Female
Verified Purchase:Yes
We already had 2 of these mattresses so when I decided to purchase 3rd mattress I thought it would a good idea to try another brand. L Worst decision ever! I got rid of that very expensive mattress and immediately purchased a 3rd T&N mattress. I am forever, a tuft and needle fan. My back is happy again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: henry's person
Verified Purchase:Yes
this mattress is awful. its so soft and uneven (firm-ish in the very middle, absurdly soft at the edges) it's hard to even turn over. Even sitting on the edge of it is a joke, it sinks down so much I'm halfway to sitting on the bed frame.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 26, 2023
Hi Henry! We're sorry to hear your T&N Original Mattress hasn't been providing support. We strive to provide quality sleep for years to come, so we back our mattresses with both our 10-year limited warranty & 100-Night Sleep Trial. This way, you don't have to feel stuck with something you don't love. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Elabarge
from Texas
Gender:Male
Verified Purchase:Yes
I’m being straight up but critical on this review. Full disclosure, this is my second purchase so that should speak for my satisfaction of this product. My first mattress lasted 7 years, it started developing a “sink hole(s)” where we slept. We decided it was time for a new one. We rotated the mattress monthly but all that really does is basically switch locations where my wife and I slept, none the less I think it helps. We received our new mattress within a week, unboxed it and noticed it wasn’t quite as thick as our old one by at least 1 1/2 inches, also it wasn’t quite as firm. Like I said I’m being critical but honest. We’ve had it now a month and have adjusted to the differences. That being said we have no regrets at this point. I think it’s a great value at the price point and would recommend it to friends and family. If you’re considering a new mattress this is a good one.
Written by a customer while visiting Tuft & Needle
Posted by: KB in Maine
from Maine
Verified Purchase:Yes
I thought I should get the original and then return for mint if I didn’t like it so as to not waste money. It was a hassle to do it and I should have started with the mint. The original is too firm and the jury is still out on the mint.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 23, 2023
Hi KB! Thank you for your candid feedback, we're sorry to hear the Original mattress was a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If your new Mint Mattress still feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Laura F.
from New roads, Louisiana
Gender:Female
Verified Purchase:Yes
This mattress was recommended by a friend. It’s firm and very comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Linechief4
from Drums, PA
Gender:Male
Verified Purchase:Yes
Best sleep I have had in years!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Momo Menon
from New York
Gender:Male
Verified Purchase:Yes
Very very comfortable, retains its shape, and has a slim profile. I am recommending this to everyone I know.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Phil J
Verified Purchase:Yes
Effortless assembly plus a very comfortable bed
Written by a customer while visiting Tuft & Needle