Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Carolyn4
from Southfield, MI
Gender:Female
Verified Purchase:Yes
Awesome mattress, good price
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sleepless in Florida
Verified Purchase:Yes
Very firm mattress. I need a topper for it. I have had this mattress a few weeks so don't know how it will hold up. I should have bought a memory foam mattress. This thing is like sleeping on the floor. Rock hard.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 29, 2019
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase but would love the opportunity to speak with you directly to troubleshoot. If you haven't already, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Angela H.
from Nashville, TN
Gender:Female
Verified Purchase:Yes
I had heard about T&N through a friend and was curious to try it out myself. After reading numerous reviews, I finally decided to buy it. This is an overall good mattress. It is on the firmer side, although T&N claims it is medium-firm. It took a little while to get used to (about a month) to feel comfortable sleeping on it. Being a side sleeper, I did get hip and shoulder pain in the first week. Keep in mind that this mattress does not have a pillowed top so if you prefer a softer, more cushioned mattress, this might not be the one for you. I had to buy a plush mattress topper to add some extra softness. However, a couple weeks in, the mattress did soften up. I was getting deeper sleep and dreaming more often and still do to this day. I don't have any noticeable back pain, and the shoulder and hip pain I previously had, had gone away. I am pretty satisfied with my purchase and thought it was reasonably priced for the quality.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 29, 2019
Hi there! Thank you for taking time to share your experience with us. We're happy to hear you've adjusted to the new mattress and are sleeping comfortably. If you need anything moving forward, please don't hesitate to reach out!
Written by a customer while visiting Tuft & Needle
Posted by: Curious George
from Michigan
Gender:Female
Verified Purchase:Yes
We love the mattress. It got shipped and arrived quicker than expected. It expanded what we thought was completely in like two days and is wonderful.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ErickW
from North Carolina
Verified Purchase:Yes
Great mattress! I have them in three rooms of my house.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Pretty darn comfortable, on the softer side.
on October 26, 2019
Posted by: Bob R.
Verified Purchase:Yes
Pretty darn comfortable, on the softer side.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: The Everett’s
from Germansville Pa.
Gender:Female
Verified Purchase:Yes
Best mattress we have EVER slept on!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Audrey f
from Central Jersey
Gender:Female
Verified Purchase:Yes
Very firm. Not very comfortable at all and somehow slightly sinking already despite me weighing under 120lbs...
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 28, 2019
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly so we can explore potential solutions. If you haven't already, please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle