Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Shondamom
from california
Gender:Female
Verified Purchase:Yes
I had to get a topper for the mattress. I slept on one of these mattress at a motow lodge few years back, I feel like it was much softer.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 13, 2023
Hi there! Thank you for your feedback, we're sorry to hear the mattress was not as soft as you initially hoped for. We're glad you were able to secure a topper and hope you're sleeping comfortably. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Henry J
from Lindale tx
Gender:Male
Verified Purchase:Yes
Looking for twin xl just like my king
Found it, bought it and love it 🤗
Better than my wife’s puffy mattress
That costs more 😩
Found it, bought it and love it 🤗
Better than my wife’s puffy mattress
That costs more 😩
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sandy and Dixie
Gender:Female
Verified Purchase:Yes
Easy delivery gave updates on shipping and very comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kurt tries foam
Verified Purchase:Yes
We ordered the “Original” mattress direct from the factory on 5/17/2023. It was delivered to our home in Vermont on 5/18/2023. The next day! It was easy to get the box up our tight stairway that no queen size mattress could possibly fit. We have only slept on it a few times, but first impressions are good.
Written by a customer while visiting Tuft & Needle
Posted by: glmac
Verified Purchase:Yes
hot sleep!! --should have gone with the other one that stayed cool
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 27, 2023
Hi there! Thank you for your feedback, we're sorry to hear the mattress is sleeping too hot for comfort. Since we make our mattresses with freshly poured foam, it may take a couple of days to fully open up & breathe. With that said, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Justright
from New York NY
Gender:Male
Verified Purchase:Yes
“Soft on top of firm” is a perfect description of the mattress. I am a side & back sleeper and it works well for me.
Written by a customer while visiting Tuft & Needle
Posted by: Angela M
Gender:Female
Verified Purchase:Yes
A family member recommended ths mattress for our guest room and it did not disappoint. Fast deliver, was super easy to follow instructions and set up. Mattress has a perfect level of softness. We are happy with purchase!
Written by a customer while visiting Tuft & Needle
Posted by: Gordon W.
from Surprise, AZ
Gender:Male
Verified Purchase:Yes
We our first T&N original for about 10 yrs. It was wonderful and we love the new T&N even more. It is the perfect firmness for us.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle