Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Sleepyhead
from NH
Gender:Female
Verified Purchase:Yes
This was the easiest mattress to buy and the most comfortable mattress we’ve ever slept on! Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Black
from Idaho
Gender:Female
Verified Purchase:Yes
Well, it's not the worst thing I've ever slept on, but it's not great either. Ever since I've gotten this mattress, I just don't feel like I ever sleep very deeply. I wake up tired, which is not normal for me. Hubby says it just "meh." We've been sleeping on this mattress for a month now and I thought I'd be used to it by now. We'll likely return it and shop for something different.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 23, 2020
Hi there. Thank you for taking time to leave a review and share your experience so far. We are sorry to hear the mattress has not been comfortable for you. If you'd like to troubleshoot with us or need help with a return, please don't hesitate to reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
No more back pains, this is a true keeper and worthwhile purchase.
on January 22, 2020
Posted by: DatGuyPaul
from FL
Gender:Male
Verified Purchase:Yes
I've been using the tuft and needle mattress for about a month and I can say that it has been the best purchase quality of life wise. It has the perfect amount of firmness especially when broken in and it breathes well enough that I don't sweat at night anymore. Owned a gel/memory foam hybrid the past 10 years and it got to the point where it sagged in the middle giving me back pains and also got tired of sleeping hot every night living in Florida.
I would say it's worth every penny and if this company sticks out for another 10 years or more I'll be a returning customer buying another great mattress from them.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: OrionM
from Maryland
Gender:Male
Verified Purchase:Yes
Great mattress for the money. Excellent customer service.
Written by a customer while visiting Tuft & Needle
Posted by: Happy customers!
from Portland, OR
Gender:Female
Verified Purchase:Yes
Amazingly comfortable and easy to adjust to. We had no aches or pains adjusting to a new mattress. Customer service was kind and extremely helpful tracking our order as it got complicated with Black Friday shipping. Overall painless and enjoy experience all around!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
I HAVE PURCHASED 2 TUFT & NEEDLE MATTRESSES 1 AT CAMP AND 1 AT HOME. THEY ARE SO COMFORTABLE!!!
on January 21, 2020
Posted by: LAURA Y.
from BANGOR, ME
Gender:Female
Verified Purchase:Yes
I purchased a Tuft & Needle from a friend that didn't care for it. It still had the plastic on so I was thrilled it hadn't really been used. I took this mattress to camp where we spend our whole summers. The bed was so comfortable!!! So much so that I bought another one for my bed at home. Now I enjoy the comfort in my camp which is my happy place, but we close it down for the winter and now I can sleep comfortably in my Tuft & Needle mattress at home too. My husband and dog love it as well.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KarenG
from Tempe,Az
Gender:Female
Verified Purchase:Yes
I seem to be waking up during the night to get comfortable. When I wake in the morning I have neck and back pain. I’m hoping this is just an issue of it being a new mattress.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 23, 2020
Hi there. Thank you for your review. We're sorry to hear the mattress feels too firm. If you'd like to troubleshoot with us or need help with a return, please don't hesitate to reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: BrittQ
Gender:Female
Verified Purchase:Yes
I was a little scared to actually pull the trigger and purchase a mattress. There are so many options out there and it can be overwhelming! After doing a ton of research I landed on this one from tuft and needle because of the quality as well as the price. I was not disappointed! Super comfy and amazing quality! The only downside is it makes it harder to get up in the morning because I’m so comfortable! I would recommend it to anyone!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle