Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: The cabinetlady
Verified Purchase:Yes
We buy and sell lots of houses and use Murphy beds in every house, for greater flexibility. We always use Tuft and Needle foam mattresses on our Murphy beds. Thus is a very comfortable mattress for a great price!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Comfy but has an odor
on July 23, 2023
Posted by: Fordaughter
from New York, NY
Gender:Female
I received this mattress 5 days ago and unboxed it today. It fluffed up to normal size quickly and seems very comfortable. However there is a distinct chemical smell. I have the windows open and I am hoping that it is gone in a day or two.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Snoozaliciois
Verified Purchase:Yes
Most comfortable bed ever!!
Written by a customer while visiting Tuft & Needle
Posted by: J.d.C.
Verified Purchase:Yes
This is my second T&N mattress! I won’t buy anything else!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Disappointed
on July 18, 2023
Posted by: NicPics
from Asheville, NC
Gender:Female
Originally, this mattress was GREAT. However, after only 2 years we're already debating getting a different mattress. It's completely lost its firmness, it's just far too soft now and we both wake up with muscle aches and stiffness. An incredibly disappointing purchase.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 19, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't been providing support lately and is causing you discomfort. We strive to provide quality sleep for years to come and back our mattresses with a 10-year limited warranty, so we're happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Decent but not a "memory foam" conforming feeling
on July 16, 2023
Posted by: Ryan23
from Michigan
Gender:Male
Verified Purchase:Yes
This bed gets the job done. I only wish it was more of a hugging memory foam feel up top. If it had that, I would be sold.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 17, 2023
Hi Ryan! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress isn't quite as you had hoped. We make our mattresses with freshly poured T&N Adaptive foam, which is different from memory foam, and it can take a couple of weeks for the mattress to acclimate to its new home. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Ezmeralda
from Western NY
Gender:Female
Verified Purchase:Yes
Mattress delivery and all was no problem. I do wish it was a little firmer. Not enough to return.i might try a piece of plywood under it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 14, 2023
Hi Ezmeralda! Thank you for your candid feedback, we're sorry to hear the mattress is a touch too soft but we're glad that you're sleeping well. Just as a reminder, if anything pops up we do back our mattresses with a 100-Night Sleep Trial and a 10-year limited warranty. So feel free to reach out to 877-842-2586 or support@tuftandneedle.com and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Twiddles
from Big Sur, ca
Gender:Male
Verified Purchase:Yes
Comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle