Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Anonymous
from Miami, FL
Gender:Male
Verified Purchase:Yes
I had never purchased a mattress online before but T&N drew me with their affordability and high number of positive reviews. After sleeping in it for a month now, I knew I had to increase that number. It is so comfortable after my old mattress was feeling like a hammock. Would definitely purchase again and recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Standard mattress softer than it used to be
on September 22, 2020
Posted by: Joe199
Verified Purchase:Yes
This is our fourth T&N mattress. I love the company but something has changed in the mattresses. The new one is much softer than the 2 older ones (our 4th mattress is a Mint).
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 25, 2020
Hi there. Thank you for your review and feedback. We'll be sure to pass your comments along to our quality and product teams. In the mean time, if you would like to troubleshoot or move forward with a return, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from White Salmon, WA
Gender:Male
Verified Purchase:Yes
Really like the mattress. I prefer a firm mattress and suffer from insomnia, and the T&N mattress has helped me quite a lot.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Washington, DC
Gender:Male
Verified Purchase:Yes
I have a bad back, and while the mattress doesn't quite provide as much supportive comfort as I thought it would, it does sleep cool and prevent me from waking with aches or inflammation.
I appreciated the 'bounce' factor when rolling around on my old innerspring, but I'm starting to adjust to the adaptive foam, which means sleeping straight through the night! Very thankful for that.
I appreciated the 'bounce' factor when rolling around on my old innerspring, but I'm starting to adjust to the adaptive foam, which means sleeping straight through the night! Very thankful for that.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Iowa
Gender:Female
Verified Purchase:Yes
Comfortable mattress, easy to set up, wonderfully-timed delivery. When I called customer service to delay shipping, the representative was friendly and knew exactly what to do.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I'm a big guy and have had trouble finding a good mattress. This is the first one I've had that is truly comfortable. I dont think I will ever go back to a box spring.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
The original mattress was too soft for me. I woke up with back pain from sleeping on it. However the customer service was excellent and I was easily able to get a refund so I give them 4 stars.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Don’t use a slatted bed frame with this mattress
on September 24, 2020
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I feel like it is sinking through my slatted bed frame. I feel like that should have been a warning in the description on the website. I feel like it isn’t sturdy enough to last very long as I can feel where the center pole of the bed frame is underneath the mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle