Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Tetée
from Texas
Gender:Female
Verified Purchase:Yes
Really like these mattresses. Had a king size in one bedroom for about 3 yrs and decided to get another queen for another bedroom. Comfortable for my back and also side sleeper
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Grace W
from South Carolina
Gender:Female
Verified Purchase:Yes
I’m so glad I finally bought the T&N original! As a side sleeper, I was worried that the original might be too firm, but it is very comfortable. I have no shoulder pain when I wake up. It also supports my back well, so I’m comfortable in any position.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: R. Hamilton
Verified Purchase:Yes
I didn't expect my mattress to arrive in a box - a foam mattress. I thought I was ordering a regular mattress, so imagine my surprise when the delivery people came carrying a box. Any how, I am reserving my opinion about said mattress as my back is a little tender when I get up in the morning. Hopefully, this has nothing to do with the mattress and will clear up in a few days.
Written by a customer while visiting Tuft & Needle
Posted by: Sd nurse Nicole
from San Diego
Gender:Female
Verified Purchase:Yes
The best mattress! So comfortable-not too hard, not too soft!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: H Hunter
from Tennessee
Gender:Female
Verified Purchase:Yes
Very firm mattress
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 8, 2023
Hi Hunter! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
This was a big purchase for me, and I took a leap of faith based on a recommendation made by a friend who had one. I absolutely loved my new mattress from the first night on and I am 100% satisfied with my purchase. I paid for white glove service which I recommend as they take away your old mattress as part of the process. I have been sleeping very well and my bed is super easy to make in the morning and looks great when not in use.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ruth R.
from Sterling Heights, Mi
Gender:Female
Verified Purchase:Yes
It was unusual to have a mattress delivered very flat in a box. It was very thin but started to inflate as it was put on the bed. Within a couple of days the mattress was to full size. I like that it is not real high like my past mattresses so it is easier for me to get into bed.
I have a very bad back and I love the comfort and support of this mattress.
I have a very bad back and I love the comfort and support of this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ds132
Verified Purchase:Yes
its moldy already!!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 31, 2023
Hi there! We're sorry to hear your T&N Original Mattress has mold. We strive to provide quality sleep for years to come, and are more than willing to help! We back our mattresses with both our 10-year limited warranty & 100-Night Sleep Trial, so please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle