Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Notforme
from Wilmette, il
Gender:Male
Verified Purchase:Yes
Upon opening the box the first thing you experience is a medicinal/ chemical stench that lingers in the mattress for weeks. The second is how uncomfortably soft it is. At 180lbs i feel like I sink into the bed and am not supported. After 1month I started experiencing upper back/neck pain. I changed pillows and no improvement in pain. It may be for others but unfortunately not for me.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 8, 2020
Hi there. Thank you for your feedback! We are sorry to hear the mattress has not been a good fit for you. If you need help with a return or would like to troubleshoot, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Cjmama
Gender:Female
Verified Purchase:Yes
So comfortable!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Becca Callen
Gender:Female
Verified Purchase:Yes
I am pleased with the quality. The mattress is much firm than I desired. We will be investing in a mattress pad for a better nights rest.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 6, 2020
Hi there. Thank you for your review. We're sorry to hear the mattress is feeling firmer than expected (or desired). If you're open to troubleshooting, please reach out to support@tn.com or 877-842-2586. We'd love the opportunity to help!
Written by a customer while visiting Tuft & Needle
Posted by: Sleeping like a dog
from Kansas City
Gender:Male
Verified Purchase:Yes
We love our Tuft and Needle beds. We have the king and recently bought 2 twins for our guest room. Highly recommend. It’s the best nights sleep I’ve ever had.
Written by a customer while visiting Tuft & Needle
Posted by: Scott H
from Silver Spring, MD
Gender:Male
Verified Purchase:Yes
Comfortable!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Derin
from Irvine, CA
Gender:Female
Verified Purchase:Yes
Got this for my 7 yo son. The mattress feels soft and firm at the same time! Hugs in and supports the body. Love it!
Super fast shipping even during the first days of lock down of Covid-19.
Super fast shipping even during the first days of lock down of Covid-19.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jolly Good
from Martha's Vineyard
Gender:Female
Verified Purchase:Yes
I wake up truly rested, because this mattress provides perfectly balanced support, from head to toe.
Written by a customer while visiting Tuft & Needle
Posted by: Patricia H
from Mabank TX
Gender:Female
Verified Purchase:Yes
This is our third original Tuft and Needle mattress. Bought our first 5 years ago. Bought one for our guest bedroom. Couldn't be happier.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle