Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Avorry
from Seattle, WA
Verified Purchase:Yes
This mattress is okay, but I was a little bummed at the changes since I ordered the same mattress in 2015. It feels a little squishier--when you stand up, it's like the mattress has to re-expand a bit. Recommended for a "softer sleeper," which isn't me.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 18, 2020
Hi there, thank you for taking the time to share your experience. We'll make sure your feedback is heard by our product team. If you have any other comments or need help moving forward, please don't hesitate to reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: CRW Nashville
Gender:Female
Verified Purchase:Yes
This mattress becomes more comfortable by the day. Well worth the price, and who doesn't love a fantastic mattress just showing up at your front door in a box!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: chicagosleeper
from Chicago, IL
Gender:Female
Verified Purchase:Yes
Sleeping great — love the bed. Has worked well for me and would recommend. Thank you!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Gwyrdro
from Patten me
Gender:Male
Verified Purchase:Yes
It gets way too hot too quickly
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 18, 2020
Hi there, thank you for taking time to write a review and share your experience with us. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this has not been your experience. It’s worth mentioning that some accessories, such as high-thread-count sheets or mattress protectors, can play a role in heat retention. If you are interested in troubleshooting, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Tmc7680
from Texas
Gender:Female
Verified Purchase:Yes
We love Tuft and Needle! We now own 6, and we can’t imagine sleeping on anything else! Great comfort, great price, and great customer service!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LoganG
Verified Purchase:Yes
Much firmer than I expected, also not very good edge support. I am however impressed with the quality.
Written by a customer while visiting Tuft & Needle
Posted by: Randy F.
from PA
Gender:Male
Verified Purchase:Yes
It took about eight weeks and walking on it to make it comfortable for a medium firm, it was too firm.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 18, 2020
Hi there. Thank you for sharing your experience with us. We're sorry the mattress has felt firmer than expected. If you would like to further troubleshoot or need help with anything moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Mirsa
from California
Gender:Female
Verified Purchase:Yes
It’s just ok. I was expecting a different experience. Thinking about returning it because since I bought this my back has been hurting in the mornings a lot.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 15, 2020
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress has not met your expectations. If you're interested in troubleshooting, would like to share more feedback, or need help with a return, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle