Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 22, 2020
Hi there. Thank you for your review, although we're sorry to hear the mattress is feeling too firm for you. If you'd like to troubleshoot or need help with a return, please let us know at support@tn.com or 877-842-2586.
This mattress is universally loved! We put it in our guest room and everyone sleeps well. When we need to upgrade our bed, we know what we are getting!
I love this mattress so much! My boyfriend and I were really impressed with it as soon as it came out of the box, but weren't sure what to expect. A month later, we're still really thrilled with our purchase. We sleep like babies every night. I move around a lot while I sleep, but my boyfriend doesn't seem to notice as much as he used to with our old mattress. He sleeps right through me kicking around.