Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Hana A
Verified Purchase:Yes
I purchased this after purchasing the "legacy" original in 2017. There is a big difference in quality. I asked the company and was told that they are both "essentially the same" but that is untrue. I have both mattresses in my home. The 2017 version is 9.5" thick, this one is 8.5". The newer version is more floppy, less firm, less edge support. You slide off the bed when you sit anywhere close the edge. I have already started the return process. It is such a disappointment.
I gave 2 stars because the customer service folks are very nice.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 24, 2023
Hi Hana, thank you for reaching out and providing your feedback. We're so sorry to hear your T&N Original Mattress is not as comfortable or supportive as your previous iteration. We did make a slight change when we redesigned our mattress, but it sounds as if your particular mattress may not have expanded fully. It should measure around 9.5 inches once fully expanded. We do back all of our mattresses with a 10-year limited warranty, and our team would be happy to take a look at what's going on. Feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Alaskan Mommy
from Alaska
Gender:Female
Verified Purchase:Yes
The boys love their comfy bed. Overall this is a mattress worth buying!
Written by a customer while visiting Tuft & Needle
Posted by: Elisabeth W
from Milwaukee, WI
Gender:Female
Verified Purchase:Yes
Love my tuft&needle bed!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Crusty
from Tacoma, WA
Gender:Female
Verified Purchase:Yes
We are big fans of Tuft and Needle. This is our second original mattress sizing up from the queen. It is firm enough for both me and my partner. I am a side/back sleeper, and I don't wake up with achy joints. My partner has back issues and finds this mattress to keep him feeling good. We've recommended it to friends!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lisa Druge
from WV
Gender:Female
Verified Purchase:Yes
The mattress is very comfortable and really does help me wake up with much less body aches. The cover was easy to remove and wash and allow the mattress to air out. Would recommend this to anyone looking for a new mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: K.K.
Verified Purchase:Yes
Very comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Purchaser
Gender:Male
Verified Purchase:Yes
Not enough options, I bought the softest mattress you have, which is a medium, and it's not soft enough. I had to use a foam topper.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 18, 2023
Hi there! We're so sorry to hear your T&N Original Mattress was not as soft as you'd hoped. We apologize for any confusion, seeing as the Original Mattress is one of the firmest models we offer whereas the Mint Or Hybrid Mattresses are softer and may be more comfortable. That said, it sounds like you were able to secure a topper and we hope you sleep well for years to come! Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you have any questions, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Smjkelly
from New Jersey
Gender:Female
Verified Purchase:Yes
Comfortable great service
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle