Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Jamie G
from Phoenix AZ
Gender:Female
Verified Purchase:Yes
This mattress is heaven!!! We have 3 in our home now! Thank you!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Rupprecht
from Granville Summit PA
Gender:Male
Verified Purchase:Yes
this is a mattress for our guest room and all our guests love it
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Diane P
Verified Purchase:Yes
I enjoy a softer mattress and my husband wants firmer. This mattress solved the problem even though it’s a little too firm for me. I’m still able to rest well.
Written by a customer while visiting Tuft & Needle
Posted by: JenStomachSleeper
from Dundee, NY
Gender:Female
Verified Purchase:Yes
I wouldn’t get this if you are a stomach sleeper. It’s too soft and my hips sink in and my spine is then out of alignment. I have scoliosis so a mattress with support and alignment is important. All the reviews said this mattress is good for stomach sleepers, but I would disagree adamantly. I’m also “normal” weight and 5’8 and 135 pounds so I didn’t think I would sink in. It didn’t work for my husband either who’s primarily a back and side sleeper. He also felt his hips sank in too much. We both woke up every morning with achy backs - mine was particularly bad. I’m giving this 3 stars because of the excellent customer service and easy return process.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 25, 2020
Hi there! We appreciate you taking time to leave a review and are sorry the mattress was not a good fit. We will share your candid feedback with our product team. It sounds like you completed your return without issue, but if you need help with anything moving forward, don't hesitate to reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Jillybean
from West Bend, WI
Gender:Female
Verified Purchase:Yes
I really like the firmness of support of this mattress. It's better for me than memory foam because it keeps my back lined up better. It's a very good match between support and firm.
My husband is 216 lbs and a couple months in and we can already tell his side of the mattress is much squishier than mine (I'm 114 lbs). Hopefully it doesn't loose more support on his side.
My husband is 216 lbs and a couple months in and we can already tell his side of the mattress is much squishier than mine (I'm 114 lbs). Hopefully it doesn't loose more support on his side.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Alex R.
from Royal Oak, MI
Gender:Male
Verified Purchase:Yes
The mattress was a little firmer than we would have liked, also seems to sleep a bit warm and retain heat.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 24, 2020
Hi there. Thank you for taking time to leave a review and share candid feedback. We'll pass your comments along to our product team. In the mean time, if you'd like to troubleshoot the heat and firmness issues, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: R Miller
Gender:Female
Verified Purchase:Yes
Still getting adjusted to a different mattress. Maybe I need a mattress pad!
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 24, 2020
Hi there. Thank you for your candid review. If you'd like to troubleshoot or need help with anything moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: KuBp952
from Atlanta, GA
Verified Purchase:Yes
After four previous online mattress purchases, the Tuft & Needle original is finally the one for us! Previously we had tried a hybrid medium with memory foam, hybrid firm with memory foam (with and without a topper), hybrid firm with latex, and an all latex mattress with adjustable firmness layers. All of them had left us with back pain and poor quality sleep.
We were pleasantly surprised that we both liked the T&F from the beginning as I prefer medium and my spouse prefers firm. It seems to be just right for both of our needs.
We have been sleeping great since getting this mattress and are so pleased with it. Two friends also recently bought it based on our recommendation and they love it as well.
We have had the mattress for three months now. I wanted to wait a while before we gave it a review. The best way I can describe this mattress is that it feels “delicious” to crawl into every night.
I’m so grateful it’s Greenguard Gold Certified too. That was really important to us after we learned how toxic most memory foams are.
We will be getting this mattress for our guest rooms as well when the current mattresses in those rooms are ready to be replaced.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle