Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Dre Sierra
from Chicago, IL
Gender:Female
Verified Purchase:Yes
The best customer service around! When I had originally purchased my T & N it had some loose strings that unraveled the mattress cover a bit- nothing too serious. The T & N customer service team addressed all my concerns within a very timely manner and professional demeanor. The bed itself is the perfect mix of soft but firm- paired with the mattress pad it has been amazing! I would highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Millerton, NY
Gender:Female
Verified Purchase:Yes
this is a comfortable mattress, but we have the top of the line model for our main home, its soooo much better. I would recommend if you can afford the top model, get that.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Richard s
from Philadelphia
Gender:Male
Verified Purchase:Yes
Love it. Best mattress I've ever owned. Will definitely be purchasing again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: John K
from Omaha
Gender:Male
Verified Purchase:Yes
Very comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kelly F.
from Tennessee
Gender:Female
Verified Purchase:Yes
We have been SO incredibly happy with our mattress!! It was love from the first night! I love a good memory foam bed, but my hubby thinks they are too hot, squishy & soft. He prefers a firm mattress that’s equivalent of a wood plank, which I find insanely hard. This bed is a perfect fit for both of us- firm & supportive, but also just soft enough to feel cradled. My hip problems disappeared after 2 nights of perfect support & his back has been happy since night one. And we both LOVE the fact the edges are just as firm as the center, so you sleep on the edge (if someone is hogging the space) and it offers the same support as the rest so you don’t feel like the edge is collapsing & about to dump you on the floor. Also, there is NO movement transference; I can flop around all night if I want & he never feels it. He can get up as early & as often as he wants and the bed never shifts, creaks or moves and I never hear it or wake up from it. Combined we weigh close to 500lbs and this mattress has been a dream of comfort & we’ve never slept better. I will NEVER buy any other brand again!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: John18202
from Drums Pennsylvania
Gender:Male
Verified Purchase:Yes
I will never buy another old style mattress again!!! This is the second T&N mattress. We loved our first.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Hannahw
from Portland me
Gender:Female
Verified Purchase:Yes
Good product for what we paid. Feels solid but not as firm as I expected and holds some heat.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 24, 2020
Hi there. Thank you for taking time to leave a review and share candid feedback with us. We'll pass your comments along to our product team. In the mean time, if you'd like to troubleshoot or need help with anything else, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Emily A.
from Portland, ME
Gender:Female
Verified Purchase:Yes
So far my experience with this mattress has been great! A no-brainer to set up and very comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle