Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Don’t buy
Verified Purchase:Yes
Extremely uncomfortable. I bout a mattress topper within the 2nd week. Would not recommend
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 26, 2020
Hi there. Thank you for sharing your experience with us. We're sorry to hear the mattress has felt uncomfortable for you. We'll share your feedback about the firmness with our product team. In the mean time, if you would like to troubleshoot or need help with anything moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Jules Ann
Verified Purchase:Yes
Perfect support. Not too hard or too soft.
Written by a customer while visiting Tuft & Needle
Posted by: Aubrey A.
from Oklahoma city, Ok
Gender:Female
Verified Purchase:Yes
Great bed but have not fully decided if I will keep it. Does not support the pressure points on my lower back well. Great sleep but wake up with a sore stiff lower back. :(
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: sleeping well
Verified Purchase:Yes
very comfortable mattress and the price was just right!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Kentucky
Gender:Female
Verified Purchase:Yes
I sleep so much better and wake up with no pain! Customer service is wonderful!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Emilyk092
from Concord, NH
Gender:Female
Verified Purchase:Yes
I’d say the mattress runs on the firmer side, not so much medium but after a week of adjustment going from a very soft mattress to this one, we’re very happy. The only downside we found, when our mattress arrived there was some pilling and pulled threads on the cover of the mattress right when it was unwrapped. I left it attached because I was afraid if I cut it the whole thing would unravel!
Overall, very happy with the mattress and the softness/quality of sleep. I think if I had reached out about the cover quality, they might have had a way to fix it? But I didn’t want to go through the hassle of having to return a mattress during COVID or have people in the house picking it up.
Overall, very happy with the mattress and the softness/quality of sleep. I think if I had reached out about the cover quality, they might have had a way to fix it? But I didn’t want to go through the hassle of having to return a mattress during COVID or have people in the house picking it up.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: saruchka
from fremont, ca
Gender:Female
Verified Purchase:Yes
i love it. it’s really comfortable. definitely worth the price.
my friend was visiting me for a few days and she slept on it for three nights and she told me she slept very comfortable on it and it felt different with her own mattress and asked me where i got it from.
my friend was visiting me for a few days and she slept on it for three nights and she told me she slept very comfortable on it and it felt different with her own mattress and asked me where i got it from.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: TnNQ
Gender:Male
Verified Purchase:Yes
So far so good!
Written by a customer while visiting Tuft & Needle