Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Brooke W
from Kansas
Gender:Female
Verified Purchase:Yes
Honestly, it took a minute to get used to and I wasn’t sure I made the right choice. We love the bed and my body has been able to smoothly adjust from a pillow top to a foam. We would definitely buy again!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Olymatt
from Indiana
Gender:Female
Verified Purchase:Yes
Extremely hard. Even with allowing for break in, we were unable to get comfortable. Luckily we were able to easily exchange
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2020
Hi there. Thank you for your review. We're sorry to hear the Original was too firm and will share your feedback with our product team. It sounds like you were able to exchange and are now sleeping better, which is great. If you have any concerns or need help moving forward, let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Juniper Birbiglia
Verified Purchase:Yes
Mattress was much too soft. I like a firm bed and the memory foam was so soft that I felt like I was sinking into a hole every night. And getting out or rolling over was like being stuck in quicksand. Not for me but the return process was extremely easy.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2020
Hi there! We appreciate you taking time to leave a review and will share your candid feedback with our product team. If you need help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Melissapig
Gender:Female
Verified Purchase:Yes
Love this mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Codemom
Verified Purchase:Yes
Loved this bed from the moment we unrolled it! Don’t hesitate to give it a try.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Rachel13
Verified Purchase:Yes
Love this mattress! I've been sleeping on this for 2 months now and I absolutely love it.
Written by a customer while visiting Tuft & Needle
Posted by: Rockwolf
from Chicago
Gender:Female
Verified Purchase:Yes
Was not comfortable very hard
Both my husband and I woke very sore 3 days in a row
Put it in the guest room instead of our room
Both my husband and I woke very sore 3 days in a row
Put it in the guest room instead of our room
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Naff
from Michigan
Gender:Male
Verified Purchase:Yes
Great mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle