Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Batju
from Duluth, MN
Gender:Female
Verified Purchase:Yes
This bed is so comfortable! We bought all three kids a twin for their first “big kid bed.” I wish It was my big kid bed...
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Teedog
Gender:Male
Verified Purchase:Yes
super comfortable. even better than the one I bought a few years ago.
Written by a customer while visiting Tuft & Needle
Posted by: Jose C
from Miami, FL
Gender:Male
Verified Purchase:Yes
I had this mattress for over a month. Its an extremely comfortable and supportive mattress. I definitely recommend it plus it comes in at a great price point as well.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not the same quality as previous Tuft mattresses.
on June 29, 2020
Posted by: Lorell Morrell
from AZ
Gender:Female
Verified Purchase:Yes
I'm trying to get the motivation to return the mattresses. Neither of them are the same firmness/quality as the first set we purchased in 2017. They are supposed to be exactly the same product. They are not. Sadly. The 2017 purchase was a dream. This is not. They told me to put a gallon of water on each mattress to show the difference in the sink from the weight of the mattress to show how they differ. A gallon. I'm far heavier than a gallon. Frankly I'm running out of time. We have a new baby in the home, the issues with Corona virus and how every day seems to morph into sameness has let time and the return window get away from me. Hopefully I can get them returned before my 100 days run out.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2020
Hi there. We haven't made any major changes to the materials/composition of the Original mattress in years (other than the cover redesign in 2018); however, we appreciate your feedback and would be happy to troubleshoot or walk you through the return process, if that's preferred. Please contact us at support@tn.com or 877-842-2586 for assistance!
Written by a customer while visiting Tuft & Needle
Posted by: AKAB
Verified Purchase:Yes
Have a king too! Great company with great customer service
Written by a customer while visiting Tuft & Needle
Posted by: Mrs. O
from AZ
Gender:Female
Verified Purchase:Yes
I am very satisfied with my purchase! Thankfully, I have had been sleeping a lot better.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: TJ2020
from Connecticut
Gender:Female
Verified Purchase:Yes
Very comfortable, would love a more pillow-ee top layer, nevertheless it’s eliminated the aches I had when sleeping on the previous mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
comfy, supportive, no icky smells after opening.
on June 29, 2020
Posted by: Supportive and comfy
from Texas
Gender:Female
Verified Purchase:Yes
perfect
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle