Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Sparticus
from Portland, Maine
Gender:Female
Verified Purchase:Yes
There’s firm... and then there’s hard as a rock. This mattress is the latter. I really, really wanted to like this mattresses. I let it break in for a month... I bought a mattress topper for it. And I still hate it. I’m a side sleeper and it feels like my body is going to tip over frontward or backward because there is zero sinking in. So I end up compensating for it by moving my joints out of alignment, and wake up sore every morning. I would not recommend this mattress to anyone.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 30, 2020
Hi there. We appreciate you taking time to leave a review and are sorry to hear the mattress feels too firm. If you're open to further troubleshooting or need help with a return per your 100-Night Sleep Trial, please reach out to support@tn.com or 877-842-2586. We'd love the opportunity to help!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Amazing Mattress!!! Healthcare workers this is for you!!
on June 29, 2020
Posted by: Amanda Cus
from Portland, ME
Gender:Female
Verified Purchase:Yes
I am a nurse and work long hours on my feet. I can honestly say this mattress has helped me with back pain and keeps me feeling refreshed and ready for my shifts! I am so grateful for this mattress and couldn’t imagine snoozing on anything else especially during these uncertain times in healthcare. Can’t recommend this mattress enough! Especially to my nurse friends!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JohnD
from Nacogdoches, TX
Gender:Male
Verified Purchase:Yes
Great mattress. We are very happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: FredZ
from CA
Verified Purchase:Yes
Wonderful mattress, third one we have purchased.
Written by a customer while visiting Tuft & Needle
Posted by: Susan7
Verified Purchase:Yes
We were in the fence about getting this mattress until 2 different friends told us How much they loved it. Si we decided we’d try it , especially with the money back guarantee. Well. We love it! Best mattress we’ve ever had. Btw, we will be married 38 yrs this September. I highly recommend this mattress !
Written by a customer while visiting Tuft & Needle
Posted by: Mamita
from Bay Area, California
Gender:Female
Verified Purchase:Yes
So comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Eduardo Batista
Verified Purchase:Yes
It's way too soft, but, the refund service is top notch.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KDallas
Verified Purchase:Yes
Really comfortable, no odor at all. Really happy with our purchase. It’s our 2 year olds bed.
Written by a customer while visiting Tuft & Needle