Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Delighted sleeper
Verified Purchase:Yes
Fantastic purchase! I was worried about a few things. Potential smell, and firmness being top of mind. Happy to note that there was no smell at all and the mattress was perfectly usable from day 1. Within minutes of unwrapping it was fully inflated and ready. And while it is a bit softer when you sit on it, once you lay down it carries the weight nicely and the result is a reasonably firm experience. Overall very happy with the purchase and willl gladly buy again.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from hatfield ma
Gender:Male
Verified Purchase:Yes
I'm so happy that I replaced the guest bed with this wonderful mattress. I didn't expect to be at my parents for this long, but do to Covid and being "home" for months, the old hammock-like mattress wasn't going to do it. My aunt said she slept on one of these mattresses at an Air BnB once and it was great! I was receiving ads from almost every mattress company on instagram and facebook, but figured I'd trust my aunt. She said it was one of the best mattresses she'd slept on. The price was right so I hunkered down and purchased it without further searching. My back pain was gone two nights after sleeping on this dream. I need to replace the boxspring and maybe level out the bed because it's old, and even with an amazing mattress I still roll a little because the floor is slanted. It's been a couple months now and it still makes me sleep in. My parents hate that part, but what is a 34yo out of work theatre production Mananger to do? . . . Tend Chickens?. . . YES but also SLEEP!
Thanks Guys!
Thanks Guys!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Emilyb
from Columbus,OH
Gender:Female
Verified Purchase:Yes
I’m a stomach sleeper & the mattress was too firm. I quickly ordered a mattress topper and now I couldn’t be happier.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 10, 2020
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress felt too firm and will share this feedback with our product team. It sounds like you've found a solution in using a topper, but please reach out to support@tn.com or 877-842-2586 if we can help in any other way.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Pittsburgh PA
Gender:Female
Verified Purchase:Yes
the mattress slopes, i am not happy. i purchased a tuft and needle 2 years ago and it was great, this second one is terrible and i will be returning.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 10, 2020
Hi there. We appreciate you taking time to leave a review and share your experience. If you're up for troubleshooting (this sounds like a possible warranty defect) or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Dougert
Gender:Male
Verified Purchase:Yes
Firmer than what I had hoped but I do enjoy the king size.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 13, 2020
Hi there. Thank you for taking time to leave a candid review about your experience so far. We appreciate your feedback and will make sure it is shared with our product team. If you would like to troubleshoot or need help with anything else, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Youbetya
from Minnesota
Gender:Male
Verified Purchase:Yes
Firm with give
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ts...
Verified Purchase:Yes
Sleeps hot
Comfortable and firm
Comfortable and firm
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 13, 2020
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress hasn't met your expectations. If you'd like to troubleshoot, share more feedback, or need help with a return, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Ashley Lucia
Gender:Female
Verified Purchase:Yes
Very comfortable and very affordable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle