Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Mike P
from Bowie, MD
Gender:Male
Verified Purchase:Yes
I love this bed! It is the perfect balance of firmness and comfort. I am sleeping more soundly and look forward to sleeping every night.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LaurenR
Gender:Female
Verified Purchase:Yes
We love our new bed! It was just a little more firm that we are used to, so we ended up buying a mattress topper. Other than that, love it :)
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: P J.
Verified Purchase:Yes
The mattress was very soft and comfy but I need a particularly firm mattress. I tried to make it work but felt it did not meet my needs, thus my back was hurting.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Alex1
from Eugene
Gender:Male
Verified Purchase:Yes
My partner and I were waking up a few times a night. We thought we were getting old, but the first night on our new Tuft and Needle we slept throughout the night. WE LOVE OUR BED!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Simmba
from Los Angeles, CA
Gender:Male
Verified Purchase:Yes
Good value, but mattress is pretty firm. If you like firm go with this mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Nashville, TN
Verified Purchase:Yes
Excellent mattress. Very comfortable. Customer service is exceptional as well. I definitely recommend this company.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Years later, I hate this mattress.
on July 15, 2020
Posted by: rachie284
from washington
Gender:Female
The first six months of this mattress were great. Beyond that, I can't stand this mattress. It is by far the hottest bed I've ever slept on, and offers little to no support for my back. Both my husband and I have started alternating sleeping on the floor, just so that our backs feel better. No matter what position I lay in, I end up nearly in tears each time I wake up to switch to a new position (which I might add is SO often in this mattress, at minimum 5 times a night).
I would never recommend this mattress to a friend. This mattress has made aweful spring mattresses in hotels feel nice, its truly that bad in my experience, and my husband agrees.
Some background info on me, I'm in my mid 20s, 175 lbs, female. We did buy this mattress around 2 years ago, so this was before they offered the mint. Who knows, maybe the technology has changed, but as I lay here, unable to sleep, I thought I would finally leave a review because every night when I lay on this bed I wish I would've gone with a different one.
I would never recommend this mattress to a friend. This mattress has made aweful spring mattresses in hotels feel nice, its truly that bad in my experience, and my husband agrees.
Some background info on me, I'm in my mid 20s, 175 lbs, female. We did buy this mattress around 2 years ago, so this was before they offered the mint. Who knows, maybe the technology has changed, but as I lay here, unable to sleep, I thought I would finally leave a review because every night when I lay on this bed I wish I would've gone with a different one.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 17, 2020
Hi there. Thank you for your review. We're sorry to hear you've been struggling to get comfortable on your mattress. If you're open to troubleshooting, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Jamesa
from Los Angeles, ca
Verified Purchase:Yes
It’s incredible. A major upgrade and really happy with my investment. I’m a firm bed lover and it delivers! I fee very supported and don’t wake up with neck and back pain like I used to.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle