Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Brizanna
Gender:Female
Verified Purchase:Yes
Fast shipping, easy set-up, super comfortable!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Rich H
from Missouri
Verified Purchase:Yes
Very comfortable mattress and set up was easy. We used an existing box screen as the base which worked out well. Only issue is the mattress tends to move just a bit off the box spring.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Gene, Dayton Ohio
Verified Purchase:Yes
It will take two persons to properly install the mattress.So, find a helper!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
We Love It
on July 21, 2020
Posted by: Kaylyn03
from Wisconsin
Gender:Female
We got this mattress just over a week ago. First
of all I ordered it Monday and we had it the next day. It was super easy to set up and has gotten even more comfortable as time goes on. Especially since my husband has a bad back hes noticed a change already We have already recommended this mattress to multiple people!
of all I ordered it Monday and we had it the next day. It was super easy to set up and has gotten even more comfortable as time goes on. Especially since my husband has a bad back hes noticed a change already We have already recommended this mattress to multiple people!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Robnab2000
from Nashville, TN
Gender:Female
Verified Purchase:Yes
It does take some time getting used to, for sure. Both my husband and I were primarily back sleepers before, but this bed seems to be better suited for side sleepers (which we have now become). All in all, a great price for the quality of this mattress. Now that the adjustment period is over, we are sleeping better than we did with our tempurpedic!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ryan e
Verified Purchase:Yes
It’s really firm. You will have to buy a topper.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
No longevity
on July 21, 2020
Posted by: Alanna18
from Skaneateles NY
Gender:Female
We bought this mattress 3 years ago when we moved into our new home and were really happy with it right from the get going. Fast forward to now and the mattress is completely and utterly shot. It offers zero support, it tips us off the side of the bed, it’s a nightmare. And of course we are in a situation where we can’t just get a new mattress after such a short amount of time. My husband and I are not large people, and this mattress has not held up at all. We are so disappointed, we wake up after terrible nights sleep in pain, we are stuck and it’s just a huge shame.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 21, 2020
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Mish G.
from New York, NY
Gender:Female
Verified Purchase:Yes
I was skeptical about ordering a mattress online but after hearing great things about T&N, I decided to give it a shot and I am so happy that I did. Ive been sleeping better then I ever have and this mattress has decreased my neck and back pain. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle