Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: CJMC
from New Jersey
Gender:Female
Verified Purchase:Yes
This is our second tuft and needle mattress. The other mattress was close to 9 years old and still going strong. We decided to get a new one for ourselves and put our old one in the guest room. My husband and I love the fact that when the one person moves the other person can’t feel it. It’s like they aren’t in the bed with you. Great quality and price.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CeeOtter
from Denver, CO
Gender:Female
Verified Purchase:Yes
I have fibromyalgia & this bed supports my body in ways I didn't realize I needed. I get up early each morning without feeling like a truck hit me.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LisaC in Georgia
from Atlanta Ga
Gender:Female
Verified Purchase:Yes
Outstanding customer service and quality product!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Buckamk
Verified Purchase:Yes
My son has a tough time sleeping. Switching to the extremely comfortable Tuft and Needle mattress has made a huge difference!
Written by a customer while visiting Tuft & Needle
Posted by: Oaklander
from Oakland, CA
Gender:Male
Verified Purchase:Yes
Not too firm, not too soft, just right! Barely feel my partner's movements.
It was odd that I bought the mattress cover and the mattress together but the cover came several days later. Also, it recommends washing it first, but that thing took forever to dry. But now that everything is together, I love it.
It was odd that I bought the mattress cover and the mattress together but the cover came several days later. Also, it recommends washing it first, but that thing took forever to dry. But now that everything is together, I love it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AngieG
from Colorado
Gender:Female
Verified Purchase:Yes
I bought this mattress four+ years ago and it’s still amazing! The family ended up going in on another mattress for a family friend. He loves it just as much as we do. We recommend this company to anyone who is looking for a mattress. You can’t beat the quality and price!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sama
from Iowa
Gender:Female
Verified Purchase:Yes
This bed is not for me. I know many people love their Tuft& Needle but I am completely unable to sleep on this bed. It hurts my back and hips because it is like sleeping on the floor. It is way to warm. I added the mattress pad, which helped a little but it does not stay in place and has to be adjusted every night.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 27, 2020
Hi there. We appreciate you taking time to share your experience and are sorry to hear the mattress has felt too firm and hot. If you would like to further troubleshoot or need help with a return under the 100-Night Sleep Trial, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Bed not firm enough. Very soft and disappointed
on July 23, 2020
Posted by: Lilyj
from NJ
Gender:Female
Verified Purchase:Yes
Not as firm or as good as the one I bought four years ago. Very disappointed. I should have bought another Casper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 24, 2020
Hi there. Thank you for taking time to leave a review. We are sorry to hear about your disappointment with the mattress and will share your feedback with our product team. If you need help moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle