Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: MargieB
from Arizona
Gender:Female
Verified Purchase:Yes
I love my new queen mattresses. They were packaged with care and so easy to set up. I wanted a little more height on my platform bed so I got a 4 inch metal boxspring and it’s just perfect!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Easy shopping fast delivery but mattress too soft for me
on August 8, 2020
Posted by: Courtneyh
from Washington
Gender:Female
Verified Purchase:Yes
Fast delivery easy set up but the mattress is too soft for me
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 11, 2020
Hi there. Thanks for taking time to leave a review. We're sorry to hear the mattress is feeling too soft. If you need help moving forward, please reach out to our team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Jenny M
Verified Purchase:Yes
We love our Tuft and Needle mattresses! The most comfy and amazing support. I'm a repeat customer.
Written by a customer while visiting Tuft & Needle
Posted by: Mllefebvre
from Smithfield, RI
Gender:Male
Verified Purchase:Yes
Nice mattress, easy to set up. Wish it was more firm
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 10, 2020
Hi there. Thanks for your review and feedback. We're sorry to hear the mattress is feeling softer than expected. If you need help moving forward, please reach out to our team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Oralia D
from Arizona
Gender:Female
Verified Purchase:Yes
I have been wanting a new bed for YEARS and I am so glad a lot of my friends recommended tuft. I like a firm bed, but that is soft and cozy. My previous mattress was solid like a rock, I had to buy a mattress topper- but even that was mediocre. My boyfriends mattress was so worn and soft, I couldn't lie down without sinking in. This mattress was the best of both worlds. Firm, but soft enough for me to feel balanced and comfortable. Definitely recommend this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Robb
Gender:Male
Verified Purchase:Yes
The mattress is nice. Firm, but nice. Delivery was fast and customer service was exceptional. My only issue with the mattress is that the bottom of the mattress is covered in a very slick netting. Its so slick that you need a bed frame where the mattress is inset into the frame. My mattress slides around when I simply am sitting on it. Constantly having to move it back in place is a bit of a pain.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 10, 2020
Hi there. Thank you for your thorough review and feedback. We will share your comments with our product team for consideration. If you would like to troubleshoot or need anything else moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Cory D
from Easton Pa
Gender:Male
Verified Purchase:Yes
Honestly you can't beat this for the price range. The mattress itself is pretty firm so I opted for the topper as well. I'm sleeping so much better than before.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Peter & Mary
from Tennessee
Gender:Male
Verified Purchase:Yes
We purchased a full size Tuff n Needle a few years back which we dearly loved. It was just the perfect firmness. So, we expected the same thing from the same mattress, queen sized. This one is the same good quality, well packaged, easily unpacked, etc. However, it is not as firm as was the full sized mattress we had purchased earlier. It is a little softer and less supportive. It is a good mattress and we will continue to use it for now. But we are just a little disappointed with it being less firm and supportive.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle