Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
Not what it use to be
on May 6, 2025
Posted by: Michael L
We have had the mattress for over two weeks. I am not impressed with the quality at this time. We bought it to replace the original mattress that we have had for 8 years. If the quality of sleep does not improve, we will return it. I am very disappointed.
Written by a customer while visiting Tuft & Needle
Posted by: T. N.
Gender:Male
Verified Purchase:Yes
The mattress is a little to firm for us. I also purchased two twin mattresses that are way more comfortable than the queen, even though they are the same model, so maybe ours is defective?
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Worst purchase ever made
on September 11, 2020
Posted by: Ih8thismatress
from Arizona
I bought this mattress months ago hoping it would get more comfortable and it hasn’t. Sleeping on the ground is better then this mattress I hate it. One it my worst purchases in my life ever
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I bought the basic mattress as a replacement for my old basic Tuft and Needle mattress the was going on 7 years old. The new one is much softer.I kills my back and the sides cave more than my 7 year old one. I found out that Serta bought out Tuft and Needle. Another example of a large company screwing up a great product. Unfortunately, the warranty is shorter too and has expired.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Rachael T
Verified Purchase:Yes
The mattress took a little while to get used to! I like a firm mattress, generally, but this one was a little hard on my shoulders. The customer service rep sent us a mattress topper that helped tremendously and now we are sleeping quite well! Arrived quickly, great customer service.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Red Ranger
from Alabama
Gender:Male
Verified Purchase:Yes
Softer than expected and the smell for the first couple of weeks is pretty hard to deal with.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Lisa Imperiale
from Tampa, FL
Gender:Female
Verified Purchase:Yes
The first week and a half were terrible nights of sleep. It's getting better but I still have back pains I didn't have before. Also it's very hot to sleep on, I'm not sure if it's the protector it the mattress but my ac bill might not be able to keep up.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 18, 2021
Hi there. Thank you for taking the time to write a review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. If you are interested in troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Not for me
on June 10, 2021
Posted by: keetiekat
from Sharon, Ct.
Gender:Female
I've had this mattress for 2 years now. Sleeps warm. Still looks new, no sags or bumps. That said, I am waiting on my new mattress getting delivered, my back cannot take this mattress. I'm not saying it's the mattress, but I toss and turn all night. For the money it is ok.. Not for a heavy person. I'm 160 but I don't sink in a lot, It is hard to roll around on. Something is just uncomfortable about it.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 11, 2021
Hi there. We appreciate you taking the time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. If you'd like to pass along any feedback or need help with anything moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle