Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Acleal
from Phoenix
Gender:Female
Verified Purchase:Yes
This bed was a little too firm for my liking. I expected it to become more of a medium firmness after breaking it in for a month but haven’t really seen that happen.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2020
Hi there. We appreciate you taking time to leave a review and are sorry to hear the mattress feels too firm for you. If you would like to troubleshoot or need help with a return, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Sava
Verified Purchase:Yes
It’s pretty comfortable I will say a little more harder then I thought it was gonna be
Written by a customer while visiting Tuft & Needle
Posted by: Sparticus
from Portland, Maine
Gender:Female
Verified Purchase:Yes
There’s firm... and then there’s hard as a rock. This mattress is the latter. I really, really wanted to like this mattresses. I let it break in for a month... I bought a mattress topper for it. And I still hate it. I’m a side sleeper and it feels like my body is going to tip over frontward or backward because there is zero sinking in. So I end up compensating for it by moving my joints out of alignment, and wake up sore every morning. I would not recommend this mattress to anyone.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 30, 2020
Hi there. We appreciate you taking time to leave a review and are sorry to hear the mattress feels too firm. If you're open to further troubleshooting or need help with a return per your 100-Night Sleep Trial, please reach out to support@tn.com or 877-842-2586. We'd love the opportunity to help!
Written by a customer while visiting Tuft & Needle
Posted by: Mama bear
Gender:Female
Verified Purchase:Yes
While the mattress was firmer than I expected, I can tell my body rests very well on the mattress and is very happy. Customer service and communication has been phenomenal. However, the mattress is extremely hot. I wake up sweating and have to move to the couch several times a week. I know it’s summer and I’m on the second floor, but I have not had this issue in the past. We have tried the suggestions the company made, and it’s still an issue.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 30, 2020
Hi there, thank you for taking the time to write a review and share your experience with us. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience and will share your comments with the team. If you need help with a return or anything else, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Wright
from Knoxville, Tennessee
Gender:Female
Verified Purchase:Yes
We were super nervous about ordering a mattress online, but one of our friends recommended gift and needle so we went for it. Overall, we’ve had some great nights sleep on our new mattress even thought it’s still a little firm for me. We will never go back to a queen sized bed again!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ljwaters
from Ohio
Gender:Female
Verified Purchase:Yes
I was hopeful after sleeping on the mattress for a few weeks we would adjust however it’s just too firm. I also was hopeful that I would not have as much motion transfer . I’m somewhat getting use to it , but my husband is not . I ordered a topper hopefully this helps With the firmness and motion transfer otherwise I’ll have to go with something else.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 2, 2020
Thanks for providing this review - we're sorry to hear it's too firm for you. It looks like you're still within your 100 Night Sleep Trial, so we'd love if you reached out and we can try to troubleshoot. You can email us directly at support@tn.com.
Written by a customer while visiting Tuft & Needle
Posted by: Bsanc
from Texas
Gender:Female
Verified Purchase:Yes
Absolutely the best investment you can make. Best sleep in decades Think about getting the mattress cover as well, it fits like a glove and protects as well.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CinNJ
from Northern NJ
Gender:Female
Verified Purchase:Yes
My son LOVES his new mattress. Very comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle