Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
5
You can count on T&N for a great night's sleep!
on September 22, 2020
Posted by: DCVAR
from Washington, DC
Gender:Male
Verified Purchase:Yes
We love our T&N mattresses in our house! You can conspire with your T&N mattress to sleep well as long as you need or want. Grownups and teens all sleep comfortably (summer or winter; on our backs, sides, or bellies).
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Daniel M
from Scottsdale, AZ
Gender:Male
Verified Purchase:Yes
Forgiving where you need it, and firm where you need it. This mattress is like magic.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mesa
from Mesa, AZ
Gender:Male
Verified Purchase:Yes
My daughter loves her new mattress. She likes the stiffer mattress. She also loves that the she doesn't feel when the dogs jump up and down from her bed anymore.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kyle_
Verified Purchase:Yes
The bed was too firm, even after a month. I weigh about 120 lbs. and I’m a side-sleeper. I would give Tuft & Needle’s customer service 5 stars though. They refunded us the money for the mattress the next day, even before we were able to donate it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 25, 2020
Hi there. Thanks for your review. We're sorry to hear the mattress was not a good fit but appreciate you sharing feedback and are glad the return was a breeze. If we can help with anything else moving forward, let us know at support@n.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Chris&Ash
Gender:Female
Verified Purchase:Yes
I had high hopes for this mattress. It seems to have made my back problems worse..... I'm going to give it more time but, i don't see us keeping it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 24, 2020
Hi there. We appreciate you taking time to write a review about your experience. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable on your mattress. We definitely want to know more about your situation to see if we can troubleshoot. Please reach out to us directly at support@tn.com or 877-842-2586 for help moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: MPac
from Hillsborough Ca
Gender:Female
Verified Purchase:Yes
Wonderful mattress! We have 4 of them!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Firm, yet Somehow Soft (If You Want Plush, Trust T&N 's Recommendation to Get the Mint Instead)
on September 21, 2020
Posted by: Hayley L
from Chicago
Verified Purchase:Yes
Our first experience with a T&N mattress was at a hotel in Austin, and it was the best sleep my partner and I had had, perhaps ever. I am a light sleeper, an "egg-beater" sleeper - always tossing and turning, waking with the slightest disturbance in the force. I go to sleep in one position and usually end up waking up completely tangled in bedding, on a diagonal or practically sideways in the bed. Thankfully, my partner sleeps like he's dead. We're a good match.
Anyway, sleeping on this mattress was the first time I'd ever gone to sleep in one position and woke up in the same position. I don't think I moved at all. I immediately asked the hotel what kind of mattress it was, and it was then that getting a T&N bed became a life goal!
Still, we're penny pinchers, so we decided to put it on our registry. When we had to postpone our wedding due to covid, we decided we didn't want to wait, and chose to upgrade to a king T&N Original. We haven't had it a full month just yet, and it isn't as plush as I remember, but that also could be because the one I remember was a hotel bed, so it had already been broken in for us. (The hotel bed was also a T&N Original, and not the Mint, which is reportedly plusher). We are giving it some time to break in and perhaps soften up a bit before we spring (get it?!) for the mattress topper to give it some more softness.
It's not the five-star experience (yet) that I was hoping to replicate from the hotel, and I still toss and turn somewhat. Hence, four stars.
The real benefit to the Original over my old mattress is that I do not feel my partner's movement when he gets in bed, at all. He goes to sleep later than I do, and he used to wake me up nearly every time no matter how carefully he tried not to. Now, not so much!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Miami, FL
Gender:Male
Verified Purchase:Yes
I had never purchased a mattress online before but T&N drew me with their affordability and high number of positive reviews. After sleeping in it for a month now, I knew I had to increase that number. It is so comfortable after my old mattress was feeling like a hammock. Would definitely purchase again and recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle