This is our fourth T&N mattress. I love the company but something has changed in the mattresses. The new one is much softer than the 2 older ones (our 4th mattress is a Mint).
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 25, 2020
Hi there. Thank you for your review and feedback. We'll be sure to pass your comments along to our quality and product teams. In the mean time, if you would like to troubleshoot or move forward with a return, please let us know at support@tn.com or 877-842-2586.