This was the most uncomfortable mattress I have ever slept on. The sides were terribly flimsly and it was not at all the quality that I expected. I was able to receive a full refund and their customer service was good during this process.
Have had it for one month so far and really like the feel of this bed. Has helped me cope with how bad the red sox are this year. After watching them lose night after night, I can count on this bed to provide me with much needed comfort.
This is our second Tuft and Needle-there was nothing wrong with our first one, we just upgraded to a king. Our queen was passed down to our son-tons of life left in it as it's only 3 years old. Love this mattress-love this company!