Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: T&N Reviewer
from Chicago, IL
Gender:Male
Verified Purchase:Yes
Comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brittany B
from Austin TX
Gender:Female
Verified Purchase:Yes
I love this mattress. I recently moved and knew I needed something convenient (straight to my door) arrived quickly. And immediately comfortable. Such a good brand. My last one I had for 7 years and could have continued but moved without much ability to take bigger items so I decided I’d buy a new one.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Doug S
from WA state
Gender:Male
Verified Purchase:Yes
Superb mattress, our THIRD!
High quality top to bottom.
High quality top to bottom.
Easy ordering process, quick and orderly shipping process. Arrived on time.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: K-sizzle
from North Carolina
Gender:Female
Verified Purchase:Yes
It’s really comfortable! Has terrible edge support, though. I like that it is not memory foam, makes moving around comfortable and smooth. It’s not extremely firm, the top layer is squishy, but I don’t feel like I’m sinking in any weird way. I’ve been sleeping great! Partner loves the bed. It took a good day to fully expand, we had it in the box for about a week. We both sleep on our back and love it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Natalie4567
from Columbus, OH
Gender:Female
Verified Purchase:Yes
I ordered a tuft and needle bed for my son about 3 years ago and had a good experience. I tried to order the same bad for my daughter. I thought I ordered the same bed as before. We received the mattress and the chemical smell overwhelmed the room. I noticed a tag that mentioned polyurethane, which was strange because all of the literature on the website said it was a “clean” mattress. It has been around a month of having the mattress and the chemical smell is still lingering. When my daughter wakes up, her hair still smells like polyurethane. I would have never ordered this mattress had I know the chemical smell and exposure. So sad and misleading.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 23, 2024
Hi there Natalie! Thank you for sharing your experience with your T&N Original Mattress. We're sorry to hear that it gave off an odor, the mattress is made from freshly poured foam and can have a slight smell but it should dissipate rather quickly. With that said, if it still carries that odor, feel free to reach out to our Customer Experience Team and we can guide you from there. Thank you again for your honest feedback and please let us know if we can assist moving forward! We've got your back!
Written by a customer while visiting Tuft & Needle
Posted by: Stacy C
from Az
Gender:Female
Verified Purchase:Yes
We have purchased three tuft and needle beds over the past 6 years. We still have all three of them. We have tried using other brands that were supposed to be more luxurious and help with pain but tuft & Needle has always been superior. We currently have a California king, a regular King and a queen. Every mattress holds us and our two dogs with no issue. We sleep well without waking in the middle of the night when someone rolls over. These mattresses do not sink in but they still cradle you comfortably. My partner and I both suffer from pain disorders and these mattresses have helped immensely with our sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: l1234
Verified Purchase:Yes
I purchased the original T&N mattress about 7 or 8 years ago.
This mattress is more firm and seems to be two layers instead of 3, and the Factory smell seemed to last a bit longer than I recall from the past.
Still an alright mattress, but compared to my first bed from T&N this is not the same.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 24, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress is a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: P Guthrie
Verified Purchase:Yes
Pretty nice….very comfortable.
Written by a customer while visiting Tuft & Needle