Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Smjkelly
from New Jersey
Gender:Female
Verified Purchase:Yes
Comfortable great service
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Purchaser
Gender:Male
Verified Purchase:Yes
Not enough options, I bought the softest mattress you have, which is a medium, and it's not soft enough. I had to use a foam topper.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 18, 2023
Hi there! We're so sorry to hear your T&N Original Mattress was not as soft as you'd hoped. We apologize for any confusion, seeing as the Original Mattress is one of the firmest models we offer whereas the Mint Or Hybrid Mattresses are softer and may be more comfortable. That said, it sounds like you were able to secure a topper and we hope you sleep well for years to come! Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you have any questions, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: K.K.
Verified Purchase:Yes
Very comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lisa Druge
from WV
Gender:Female
Verified Purchase:Yes
The mattress is very comfortable and really does help me wake up with much less body aches. The cover was easy to remove and wash and allow the mattress to air out. Would recommend this to anyone looking for a new mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Elisabeth W
from Milwaukee, WI
Gender:Female
Verified Purchase:Yes
Love my tuft&needle bed!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Alaskan Mommy
from Alaska
Gender:Female
Verified Purchase:Yes
The boys love their comfy bed. Overall this is a mattress worth buying!
Written by a customer while visiting Tuft & Needle
Posted by: arts&crafts
Verified Purchase:Yes
The packaging of the bed frame was amazing. I've never seen such well thought out packaging, I don't want to throw it away. It's gotta be good for some reuse. One upgrade would be to include pads on bottom of frame to protect a bare floor.
The mattress is good too : )
The mattress is good too : )
Written by a customer while visiting Tuft & Needle
Posted by: Jesus O
from Northridge, CA
Gender:Male
Verified Purchase:Yes
Reliably comfortable. Always our go-to brand and sound asleep because of Tuft and Needle!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle