Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
4
Comfy but has an odor
on July 23, 2023
Posted by: Fordaughter
from New York, NY
Gender:Female
I received this mattress 5 days ago and unboxed it today. It fluffed up to normal size quickly and seems very comfortable. However there is a distinct chemical smell. I have the windows open and I am hoping that it is gone in a day or two.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ruth R.
from Sterling Heights, Mi
Gender:Female
Verified Purchase:Yes
It was unusual to have a mattress delivered very flat in a box. It was very thin but started to inflate as it was put on the bed. Within a couple of days the mattress was to full size. I like that it is not real high like my past mattresses so it is easier for me to get into bed.
I have a very bad back and I love the comfort and support of this mattress.
I have a very bad back and I love the comfort and support of this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: H Hunter
from Tennessee
Gender:Female
Verified Purchase:Yes
Very firm mattress
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 8, 2023
Hi Hunter! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Sd nurse Nicole
from San Diego
Gender:Female
Verified Purchase:Yes
The best mattress! So comfortable-not too hard, not too soft!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: R. Hamilton
Verified Purchase:Yes
I didn't expect my mattress to arrive in a box - a foam mattress. I thought I was ordering a regular mattress, so imagine my surprise when the delivery people came carrying a box. Any how, I am reserving my opinion about said mattress as my back is a little tender when I get up in the morning. Hopefully, this has nothing to do with the mattress and will clear up in a few days.
Written by a customer while visiting Tuft & Needle
Posted by: Tetée
from Texas
Gender:Female
Verified Purchase:Yes
Really like these mattresses. Had a king size in one bedroom for about 3 yrs and decided to get another queen for another bedroom. Comfortable for my back and also side sleeper
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ChIROGIRO
from ny
Gender:Male
Verified Purchase:Yes
The mattress is very comfortable and firm at the same time
Written by a customer while visiting Tuft & Needle
Posted by: Kelly M
from Portland, OR
Verified Purchase:Yes
This is actually my second tuft and needle mattress - I bought one several years ago when I still lived at home with my parents, and when I moved across the country I didn't have any way to transport it, but I loved it so much that I didn't bother trying a new mattress, I just bought another T&N. Still so comfortable and worth every penny.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle