Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Sandy and Dixie
Gender:Female
Verified Purchase:Yes
Easy delivery gave updates on shipping and very comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Henry J
from Lindale tx
Gender:Male
Verified Purchase:Yes
Looking for twin xl just like my king
Found it, bought it and love it 🤗
Better than my wife’s puffy mattress
That costs more 😩
Found it, bought it and love it 🤗
Better than my wife’s puffy mattress
That costs more 😩
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Shondamom
from california
Gender:Female
Verified Purchase:Yes
I had to get a topper for the mattress. I slept on one of these mattress at a motow lodge few years back, I feel like it was much softer.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 13, 2023
Hi there! Thank you for your feedback, we're sorry to hear the mattress was not as soft as you initially hoped for. We're glad you were able to secure a topper and hope you're sleeping comfortably. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Amom
Verified Purchase:Yes
My daughter has this mattress in her guest room and after sleeping on it several times decided to replace ours! Very happy with it
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Liked at beginning... not so much 2 years later
on July 2, 2023
Posted by: Pillsaintthrills
The mattress cover pills up badly and is not machine washable. It unzips but really needs to be cleanable and less subject to pilling. A replacement cover should be available. I'm 2 years in. Washed by hand carefully is great for those with clotheslines who do not live in apartments.
Not as comfortable as I'd expected. Foam has held up. Inner liner not at all when cover off. Try a nylon mesh on inner liner.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 13, 2023
Hi there! Thank you for your feedback, we're sorry to hear your T&N Original Mattress seems to be pilling. We strive to provide quality sleep for years to come and back our mattresses with a 10-year limited warranty, so we're happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Hubbardston, MA
Gender:Male
Verified Purchase:Yes
Excellent Mattress, very comfy
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kaye R.
Gender:Female
Verified Purchase:Yes
I bought 2 full size mattresses for my boys and they work beautifully in their new rooms. They’re comfortable, the right height, and just the right amount of firmness. My buying experience was great and delivery was quick. Yes they were a bit expensive but this is my second purchase. I still have the first one I bought and it still feels and looks great. I highly recommend this mattress for someone looking for great quality that’s not only lasts but works well for kids.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: asolomon1855
from Baltimore, MD
Gender:Male
Verified Purchase:Yes
Only giving it a four star review just because we've had it only for a few weeks, but so far a huge improvement from our previous mattress that had worn out over the years. Great so far! Hope it will hold up!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle