Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Linechief4
from Drums, PA
Gender:Male
Verified Purchase:Yes
Best sleep I have had in years!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Laura F.
from New roads, Louisiana
Gender:Female
Verified Purchase:Yes
This mattress was recommended by a friend. It’s firm and very comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KB in Maine
from Maine
Verified Purchase:Yes
I thought I should get the original and then return for mint if I didn’t like it so as to not waste money. It was a hassle to do it and I should have started with the mint. The original is too firm and the jury is still out on the mint.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 23, 2023
Hi KB! Thank you for your candid feedback, we're sorry to hear the Original mattress was a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If your new Mint Mattress still feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Elabarge
from Texas
Gender:Male
Verified Purchase:Yes
I’m being straight up but critical on this review. Full disclosure, this is my second purchase so that should speak for my satisfaction of this product. My first mattress lasted 7 years, it started developing a “sink hole(s)” where we slept. We decided it was time for a new one. We rotated the mattress monthly but all that really does is basically switch locations where my wife and I slept, none the less I think it helps. We received our new mattress within a week, unboxed it and noticed it wasn’t quite as thick as our old one by at least 1 1/2 inches, also it wasn’t quite as firm. Like I said I’m being critical but honest. We’ve had it now a month and have adjusted to the differences. That being said we have no regrets at this point. I think it’s a great value at the price point and would recommend it to friends and family. If you’re considering a new mattress this is a good one.
Written by a customer while visiting Tuft & Needle
Posted by: Gordon W.
from Surprise, AZ
Gender:Male
Verified Purchase:Yes
We our first T&N original for about 10 yrs. It was wonderful and we love the new T&N even more. It is the perfect firmness for us.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Angela M
Gender:Female
Verified Purchase:Yes
A family member recommended ths mattress for our guest room and it did not disappoint. Fast deliver, was super easy to follow instructions and set up. Mattress has a perfect level of softness. We are happy with purchase!
Written by a customer while visiting Tuft & Needle
Posted by: Justright
from New York NY
Gender:Male
Verified Purchase:Yes
“Soft on top of firm” is a perfect description of the mattress. I am a side & back sleeper and it works well for me.
Written by a customer while visiting Tuft & Needle
Posted by: Kurt tries foam
Verified Purchase:Yes
We ordered the “Original” mattress direct from the factory on 5/17/2023. It was delivered to our home in Vermont on 5/18/2023. The next day! It was easy to get the box up our tight stairway that no queen size mattress could possibly fit. We have only slept on it a few times, but first impressions are good.
Written by a customer while visiting Tuft & Needle