Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Lauren N.
Verified Purchase:Yes
Love this mattress so far! So great for side sleeping, feels like a cloud!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Not as good as my old Tuft and Needle, but that's
on March 1, 2023
Posted by: Cicimcg
Verified Purchase:Yes
The mattress is relatively comfortable. I had previously had a T&N mattress that was amazing in a smaller size. I now have a Queen and it's not as comfortable and it sags a little in the middle. Not the worst thing in the world and I can sleep on it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Disappointed sleeper
Verified Purchase:Yes
Too firm. Has given me back pain since I started using it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 26, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your Original Mattress is a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Morrighan Lynne
from Boise, ID
Gender:Female
Verified Purchase:Yes
I am in love! This mattress is a dream come true!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LLBC
from Georgia
Gender:Female
Verified Purchase:Yes
I find the original to be the most firm and therefore the most comfortable to me.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ilbb
Verified Purchase:Yes
Very comfortable. Not too firm.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jeff W
from Charlotte, NC
Gender:Male
Verified Purchase:Yes
Great experience! The customer service is over the top; mattress arrived earlier than expected & is the my new favorite! Thank you
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: S.L.G.
from PNW
Gender:Female
Verified Purchase:Yes
Great support! We live these mattresses; they work wonderfully on our split king adjustable bases!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle