Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: KC Retired
from Kansas City, MO
Gender:Male
Verified Purchase:Yes
I purchased the new mattress for my wife after visiting my daughter and us sleeping on her new mattress. Wonderful that it was cool when I slept in it. So good that I ordered another one soon after.
Now we have two, one original and the other a little firmer.
Now we have two, one original and the other a little firmer.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
I like a lot about it, just too soft.
on February 9, 2023
Posted by: g_KATE
from Seattle WA
My husband & I bought this mattress several months ago to replace a previous foam mattress which was quite firm. The experience of unboxing it was encouraging; it fluffed right up within a few hours of unrolling without any chemical smells. I immediately found it to be very soft, however, I wouldn't categorize this as a firm foam mattress whatsoever. I've slept on a wide variety of (pretty crappy) mattresses without issue but this one gave me some pretty uncomfortable backaches. Unfortunately, we're sending it back. Customer service has been very helpful, so I'd encourage anyone who is on the fence to give it a try. The price point is great, and we enjoy that it is GREENGUARD Gold & without any fiberglass or dangerous fireproofing chemicals.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 26, 2023
HI Kate! Thank you for sharing your experience and feedback with us, we're sorry to hear your new T&N Original Mattress wasn't a good fit. We're glad that all went well with unboxing and introducing the mattress into your home, but sorry that the mattress didn't provide the comfort you had hoped. It sounds like you were able to proceed with a return through our Customer Experience Team, and we value the feedback you've presented. Feel free to reach back out with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Terry H.
from Gettysburg Pa
Gender:Male
Verified Purchase:Yes
Purchased for my 84 year old mom with bad back. She loves it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dbdb
Gender:Male
Verified Purchase:Yes
This is the 3rd mattress we have bought. All the same. This one is different than the prior. Not as comfortable.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 26, 2023
Hi there! Thank you for your feedback, we're sorry to hear your new Original Mattress isn't a good fit or as comfortable as you remember. We did make a change in 2018 to our Original mattress making it a bit softer overall, and since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Kim K
from Michigan
Gender:Female
Verified Purchase:Yes
The original mattress was described as the firmest so I was expecting some level of firmness. It is still quite soft and it is not supportive to my back.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 2, 2023
Hi Kim! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too soft for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. That said, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: KC Retired
Gender:Male
Verified Purchase:Yes
Our 2nd purchase after purchasing one in January. Great feeling mattress. Cool compared to our old mattress. I highly recommend this brand of mattress. Very easy to install and a pure delight to watch it expand on the bed frame.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anthony p
Gender:Male
Verified Purchase:Yes
Bought because we loved the original but much softer feel than original was not a good fit for us. Return was easy though and great customer service.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 2, 2023
Hi there Anthony! Thank you for sharing your experience with your T&N Original Mattress. We're sorry to hear that it wasn't as comfortable or firm as you remember and appreciate your candor. With that said, it sounds like you were able to complete a return with our Customer Experience Team and we're glad you weren't stuck with something you didn't love. Thank you again for your honest feedback and please let us know if we can assist moving forward! We've got your back!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Comfy, not too hot, but slight smell lingers.
on February 28, 2023
Posted by: Messy
Verified Purchase:Yes
I love the mattress - almost perfect. It has softness on top with a firm underlayment. I sleep in basically any weird position other than on my back and I find it to be great. The only thing I don't love is that it is still holding onto its smell. It seems like it is probably very mild, but I'm sensitive to those things, and the odor latches onto my bedding still after each wash and also latches onto any clothes I might have left on my bed for a period of time.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle