Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Tom B
from Atlanta
Gender:Male
Verified Purchase:Yes
Our 3rd purchase! Bought a twin for guests, since so pleased with our 2 queens in use!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Karl R
Verified Purchase:Yes
Too hard
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 20, 2023
Hi Karl! Thank you for your candid insight and feedback. We're sorry to hear that your new Mint Mattress is a touch too firm. It can take up to a couple of weeks for the foam to acclimate to its new home and we hope it has gotten better over time. Adding a topper can also help to provide a quick and easy solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can better assist you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Ice Queen
from Michigan
Gender:Female
Verified Purchase:Yes
Great mattress! The quality was better than I anticipated. Once I took it out the package it took no time for the smell to go away. The natural products are noticeable. I rated a 4 because sometimes it seems it will sink in the middle but time will tell. I’ve had the mattress for like 2 months.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: B. G.
Verified Purchase:Yes
I’ve only had the mattress for a few weeks but I’m definitely happy with it. Overall it’s quite firm, with enough give in the upper few inches to conform and be quite comfortable. So no sense of longevity yet, but very happy.
Written by a customer while visiting Tuft & Needle
Posted by: S. Campbell
Verified Purchase:Yes
This is the second T & N Original Mattress I have purchased, we love them!
Written by a customer while visiting Tuft & Needle
Posted by: Cave Creek
Verified Purchase:Yes
Item received before stated date: opened up the mattress and it was great. Got even better over the week, just as mentioned in the documentation. Love it still!
Written by a customer while visiting Tuft & Needle
Posted by: Influencer
Gender:Female
Verified Purchase:Yes
Loved the mattress. It is everything they described, however it was too hard on my hips so I had to give it away. I am a 115 lb. side sleeper. The cancellation process was seamless. They were so helpful throughout. I highly recommend this company and their quality mattresses.
Written by a customer while visiting Tuft & Needle
Posted by: Shawn D
from Atlanta
Gender:Male
Verified Purchase:Yes
The mattress is much softer and less substantial than I was expecting. When I lie on the mattress I can feel the slats of the bed frame.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 20, 2023
Hi Shawn! Thank you for taking the time to share your experience with your T&N Original Mattress, we strive for our mattresses to provide quality sleep for years to come and apologize for any inconvenience this may have caused. We do back our mattresses with a 10-year limited warranty and our team would be happy to guide you through that process if you feel this is an issue with this particular mattress. Alternatively, you don't have to feel stuck with something you don't love. If you are within your 100-Night Sleep Trial, you can always reach out to us at 877-842-2586 or support@tuftandneedle.com and we can guide you from there. We hope this was insightful, but let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle