Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Bjgsul
Gender:Female
Verified Purchase:Yes
I had the best sleep in months the first night on my new mattress & weeks later it continues. I am really truly thrilled. It has improved my life. Also Tuft & Needle is available, professional and responsive. Wonderful company - Wonderful mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Hallie E.
Verified Purchase:Yes
This is our second T&N mattress and we LOVE it! We honestly will never purchase anything else :)
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: R.E.
from New York, NY
Gender:Female
Verified Purchase:Yes
Beautiful mattress but too soft for me
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 19, 2023
Hi there! Thank you for your feedback. We're sorry to hear that your new T&N Original Mattress is a touch too soft for comfort. It can take up to a couple of weeks for the foam to acclimate to its new home and we hope it has gotten better over time. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can better assist you from there!
Written by a customer while visiting Tuft & Needle
Posted by: John L
from Chicago, IL
Gender:Male
Verified Purchase:Yes
Our 3rd T&N mattress. We love them and so does our visitors. Our oldest one is 4 yrs old and it’s still providing a great sleep foundation.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: dogmom
Gender:Female
Verified Purchase:Yes
Our guests (who like a firm mattress) said it was very comfortable!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Alan H
Verified Purchase:Yes
Very pleased with the product...I bought one of very first originals, 8+ years ago, for my upstate home...and when it came time to replace the mattress in our downstate apartment, we saw no reason to look further!
Written by a customer while visiting Tuft & Needle
Posted by: Vicki C
from Florida
Gender:Female
Verified Purchase:Yes
I purchased the same mattress a few years ago and loved it. The new one I purchased is not the same. It is not as firm.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 20, 2023
Hi Vicki! Thank you for taking the time to share your experience, we'd be happy to clarify. You're correct, as of 2018 we made a change to our Original Mattress removing half of an inch of the base foam which made it a touch softer and took some of the height off. That said, you don't have to feel stuck with something you don't love. If you are within your 100-Night Sleep Trial, you can always reach out to us at 877-842-2586 or support@tuftandneedle.com and we can guide you from there. We hope this was insightful, but let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: ALLL
Verified Purchase:Yes
Great mattress, just as advertised
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle