Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: HeatherW
Verified Purchase:Yes
I would toss and turn so much because my hips would hurt with my old mattress. Ever since I started to use a Tuft & Needle mattress I've been sleeping so much more comfortably.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JMMM
Gender:Female
Verified Purchase:Yes
Most comfortable mattress ever! Best sleep and no body pain. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Eric N.
from Louisiana
Gender:Male
Verified Purchase:Yes
Too soft, weak edge support, sleeps hot.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , October 12, 2022
Hi there, we're sorry to hear our mattress did not perform as well as we'd hoped. We want you to sleep your best and are happy to assist with a return per your 100-Night Sleep Trial so you can rest comfortably. Feel free to reach out to 877-842-2586 or support@tn.com and we can guide you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Richmond AE
Gender:Female
Verified Purchase:Yes
This mattress is very comfortable, although not quite as firm as we expected. I was very pleased that there was NO chemical smell to it, and it was ready to sleep on (totally expanded) in only a few hours. After a month, we are very happy with it. One thing to keep in mind is that it isn't very deep compared to lots of traditional mattresses, so deep-pocket sheets will fit a little funny.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: J.DuMont
from Connecticut
Gender:Male
Verified Purchase:Yes
This is the second mattress I've gotten for my family. Very pleased
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LeeG
from Las Vegas, NV
Gender:Male
Verified Purchase:Yes
It took exactly one night to adjust to this mattress. I have had back pains from all previous mattresses I’ve owned but not this one. I discovered this mattress while on vacation at a BnB that we stayed at. I took the sheets off to see the make. For the four weeks I slept on this bed, I couldn’t believe the support and comfort allowing me to wake up without back pain and totally rested and refreshed. Upon returning home, I ordered it online and received it ahead of schedule. It has been an amazing experience for the months I have owned it. The best part, no change in shape and firmness. This is total value for your money.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: EIGNA
from California
Gender:Female
Verified Purchase:Yes
I used to be a huge fan of Tuft & Needle mattresses. I have 4 of them in my house. But the one I got recently has changed! It’s way too soft, the edges are too round, and it’s uncomfortable to lie down or sit on.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, October 18, 2022
Hi there! Thank you for sharing your story with us and we are so sorry to hear that the mattress wasn't a good fit. We have changed the Original Mattress to be a touch softer than previous years which may help to explain the discrepancy. Keep in mind we do offer a Warranty as well as a 100-Night Sleep Trial which you can lean on if you think the mattress itself is not performing as it should, or simply want to return. Again, we appreciate your candor and apologize for any inconvenience this may cause! Feel free to reach out to 877-842-2586 or support@tn.com with any other questions or concerns you may have. We've got your back!
Written by a customer while visiting Tuft & Needle
Posted by: Connie Wertz
from Tulsa, OK
Gender:Female
Verified Purchase:Yes
The mattress was exactly what I expected. The delivery was in 3 days which was awesome as I needed it asap. Impressed with this company!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle