Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Mike O
from Waco TX
Gender:Male
Verified Purchase:Yes
Excellent value. Second mattress we’ve purchased
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jenny03
from Colorado
Gender:Female
Verified Purchase:Yes
Fabulous
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Comfortable, Smells Terrible
on August 30, 2022
Posted by: Kelley78
Gender:Female
Based on comfort alone, this mattress is a great value. However, after 20 days, this thing is still off-gassing. It's nauseating.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 30, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you're experiencing a smell issue with your mattress. While it is normal for the mattress to have a new product smell, it should dissipate within a few days. Please feel free to reach out to 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot this issue with you.
Written by a customer while visiting Tuft & Needle
Posted by: EmmeS
from San Francisco
Gender:Female
Verified Purchase:Yes
It was easy to move from my lobby into my room, easy to unwrap, inflated on its own. Perfectly squishy and firm. So happy
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Good matress
on September 5, 2022
Posted by: LS52
Gender:Female
The same mattress I purchased a few years appears to almost doubled in price..Yikes!
Written by a customer while visiting Tuft & Needle
Posted by: BBBarbara
Verified Purchase:Yes
It’s a bit less firm than I expected.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
If a sheet of plywood is a 10, I'd consider this mattress a 7.5. Needs a pillow top.
on September 10, 2022
Posted by: Spencer3
Verified Purchase:Yes
I think this should be marketed as "firm"
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , September 19, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are finding the mattress too firm. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Mk7676
from Virginia
Gender:Male
Verified Purchase:Yes
Not as firm as the last two I purchased.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 19, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that the firmness of the mattress was not to your liking. We did update the feel of the T&N Original in late 2015 to make it a bit softer based on customer feedback. We generally recommend giving the mattress a couple of weeks to allow your body time to adjust to the feel of a new mattress but if you would like to return within the 100-night trial, please reach out to our team at 877-842-2586 or support@tn.com and we'd be glad to help!
Written by a customer while visiting Tuft & Needle