Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: ColtonH
Gender:Male
Verified Purchase:Yes
I went from an expensive mattress to this due to necessity and now I will never go back to any other. This was the best mattress I could’ve ever found. Best price too!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Worst mattress ever
on July 27, 2022
Posted by: Liz25
from Albuquerque NM
Gender:Female
I bought this mattress six months ago and I am crippled from sleeping on it. It’s thin, offers no support and wears down incredibly fast.
The first few weeks were fine but now it’s like sleeping on a wafer
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 28, 2022
Hi there! Thank you for taking the time to provide your candid feedback. We're sorry that you are not getting a great night's sleep on your mattress. While you no longer qualify for a return within the 100-night window, the mattress does come with a 10-year limited warranty that covers any saving or indentation over 3/4" as well as any manufacturing issues. If you would like to reach out to our team at 877-842-2586 or support@tn.com, we'd be happy to help troubleshoot any issues.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Extremely happy!
on July 27, 2022
Posted by: MichaelSPDX
from Portland, OR
Gender:Male
We stayed at an Airbnb that had one of these and it was some of the best sleep I’ve had in years. I ordered one as soon as we got home and it hasn’t disappointed. The back and side pain I’ve had when waking up is gone. I wish I had known about T&N years ago!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LukeW
from Pasadena CA
Gender:Male
Verified Purchase:Yes
So comfortable! It’s crazy how easy this was to order and set up. Never buying another brand again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Great company!
on July 28, 2022
Posted by: SWB-0803
from Auburn. Alabama
Gender:Female
Best company I've bought anything from in years. Honest, friendly, professional.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dante B.
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
I love my mattress. Setup was easy, and it’s comfortable. I prefer my mattress to be very firm, but, this is good enough. At first I was worried that it was too soft, but after a week it became firmer.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Johnni
from Seattle WA
Gender:Male
Verified Purchase:Yes
Loved it so much, bought it for our guest room
Written by a customer while visiting Tuft & Needle
Posted by: Tashiona
from Santa Fe, NM
Gender:Female
Verified Purchase:Yes
Love this mattress. We have the mint at home and bought this for my mom’s house for when we stay with her. It’s a godsend. So comfy and cool.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle