Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: ClarissaA
from New Jersey
Gender:Female
Verified Purchase:Yes
We enjoyed the mattress but are struggling to justify the price
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Susan Jane
Verified Purchase:Yes
I was actually disappointed in the mattress. This is the second one i have ordered from you and I thought it was the same on I bought on a previous occasion. My original mattress is much thicker, maybe 12 inches and the new one is much thinner, maybe 9 inches thick. I much prefer the thicker matress.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 5, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that your new mattress isn't the same as your previous mattress. The Mint mattress measures at 12" thick and the T&N Original is 9.5" thick. Please reach out to our team at 877-842-2586 or support@tn.com and we'd be more than happy to go over the return or exchange details with you.
Written by a customer while visiting Tuft & Needle
Posted by: S. Goldstein
from New Jersey
Gender:Female
Verified Purchase:Yes
This is our second Tuft and Needle mattress. Our daughter has had one for several years and when it was time to replace our old mattress it was a no-brainer. This mattress is very comfortable and is just right for a compromise between one person who likes a soft mattress and one who prefers firm. This is just right.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: sophiopia
from northern california
Gender:Female
Verified Purchase:Yes
i’ve been wanting one for years, even helped a friend order one. she loved it and now i have one of my own to love!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: T Hat
from Texas
Gender:Female
Verified Purchase:Yes
Comfortable and no set up!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Momma Bear
from Durham, NH
Gender:Female
Verified Purchase:Yes
We love our T&N mattress so much that we bought one for our adult daughter as a gift. She sleeping like a baby on her new mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: EBM1
from California
Gender:Female
Verified Purchase:Yes
I have a full sized Tuft & Needle mattress from 2015 that my husband and I both love. We ordered a new king size mattress thinking it would be the same but bigger, but it’s not the same feel at all. The new one is much softer and squishier with a memory foam feel, which isn’t either of our preference, and the price is way higher than it used to be, so I am kind of disappointed with what I got. The original one wasn’t firm but kind of felt like I was suspended in zero gravity, floating along the surface of the mattress, perfectly supported by it but not sinking in.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 8, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not sleeping as comfortably on your King mattress as you did on your Full mattress. We did adjust the feel back in November of 2015 which may be why you are noticing a difference. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help troubleshoot any comfort issues or help with a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: Anna H
Verified Purchase:Yes
Very comfortable and supportive mattress at an affordable price. Wonderful upgrade from our old one and convenient packaging and delivery.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle