Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: MK44
from Boston
Gender:Male
Verified Purchase:Yes
Just sort of thin and not as much support as we expected. Planning to return.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , June 13, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not sleeping well on the mattress. Please reach out to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues or help with the return.
Written by a customer while visiting Tuft & Needle
Posted by: Braeden J
from Kansas
Gender:Male
Verified Purchase:Yes
High quality, cools as advertised. Biggest downside is it is former then anticipated.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 14, 2022
Hey there. Thanks for sharing feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. Most sleepers will find that the mattress will break in over the first few weeks and your body should adjust to the feel of the mattress. That being said, if you would like to troubleshoot any comfort issues, please reach out to our Customer Experience team at support@tn.com or 877-842-2586 and we'd be more than happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: Sherryl
Gender:Female
Verified Purchase:Yes
It’s much harder than I expected. Not as comfortable as I was hoping. But it will have to do.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 16, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not sleeping well on the mattress and that you're finding it a bit too firm. We are always happy to help troubleshoot any comfort issues. Please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help!
Written by a customer while visiting Tuft & Needle
Posted by: EM Fit
from San Francisco
Gender:Female
Verified Purchase:Yes
I fell in love with the Tuft & Needle Original mattress when I slept two nights on one at a vacation rental. The rest is of such high quality that I ended up sleeping through my alarm, which never happens!
Within a few days of being back home and sleeping awful I listed my one year old mattress from a competitor brand and bought the bed of my dreams. I got the T&N Queen size for just me and it’s amazing how glorious each nights rest is in it! I’ve had it for about a month now and aside from it being a hot foam matieral (hence 4 stars) I absolutely adore it! Next up is to buy their pillows, because I find mixing a foam bed with other materials for the head feels off kilter. I test drove their pillows at the aforementioned rental and they were also heavenly! Will be on the hunt for a cooling mattress/pillow cover (if that’s a thing) so I can turn my summer sleep into complete temperature controlled, cozy comfy bliss!
The price point is perfect and it arrives at your door very quickly. Don’t hesitate if you’re on the fence!
Within a few days of being back home and sleeping awful I listed my one year old mattress from a competitor brand and bought the bed of my dreams. I got the T&N Queen size for just me and it’s amazing how glorious each nights rest is in it! I’ve had it for about a month now and aside from it being a hot foam matieral (hence 4 stars) I absolutely adore it! Next up is to buy their pillows, because I find mixing a foam bed with other materials for the head feels off kilter. I test drove their pillows at the aforementioned rental and they were also heavenly! Will be on the hunt for a cooling mattress/pillow cover (if that’s a thing) so I can turn my summer sleep into complete temperature controlled, cozy comfy bliss!
The price point is perfect and it arrives at your door very quickly. Don’t hesitate if you’re on the fence!
Written by a customer while visiting Tuft & Needle
Posted by: Susan R
from VA
Gender:Female
Verified Purchase:Yes
Very comfortable mattress. Arrived within two days. Snags on the cover though. But customer service was contacted and quickly sent a replacement.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LuluCTVT
from CT
Gender:Female
Verified Purchase:Yes
The mattress arrived very quickly! It’s incredibly comfortable. We have had twin Tuft and Needle mattresses in our children’s bedrooms for three years and they’ve held up really well. We purchased this queen mattress for our second home and are so happy with it!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
It is ok. I still wake up sore and turn a lot. It isn’t as big as I expected for a Queen. Feels and looks like a full size instead. It also doesn’t seem to have fully inflated yet?
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 27, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you're not sleeping well on your mattress and that it doesn't seem to have reached its full dimensions. Please reach out to our team directly at 877-842-2586 or support@tn.com and we'd be happy to see how we can help!
Written by a customer while visiting Tuft & Needle
Posted by: Sgodfrey
Verified Purchase:Yes
We’ve had to purchase numerous mattresses w four kids and college to apartments
My daughter says she has never slept so well in her life !
My daughter says she has never slept so well in her life !
Written by a customer while visiting Tuft & Needle