Shopping experience was really clean and simple. Really like the no BS business model. Overall quality of the mattress is hard to judge, I've never had a very good mattress and I sleep on anything but my wife likes it
It does not seem to have enough surface cushion for us to sleep without constantly waking. I believe it may be good for spinal alignment for my husband and me but not a good comfort fit for us so far. I expected the surface to be mire 'enveloping' than it is.