Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: ErikaM
from Colorado
Gender:Female
Verified Purchase:Yes
Near perfect bed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ChazB
from Boston, MA
Gender:Male
Verified Purchase:Yes
I don’t love it. Good not great. The sides are not that strong so when you sleep on the edge it starts to collapse and you feel like you are going to roll off. Also don’t love the height of the mattress. I think it should be a couple inches thicker.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 20, 2022
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the edge support of the mattress isn't as strong as you have hoped. We will pass your comments along to our Product Team. Additionally, if you would like to troubleshoot or move forward with a return within the 100-night trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586 and we'd be more than happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: LMGPHX
from Phx, AZ
Gender:Female
Verified Purchase:Yes
Mattress more firm than what I wanted. Mattress is not 10 inches and should be higher.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, March 21, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that the mattress was more firm than you expected. Most sleepers find that the mattress will break in within the first few weeks of use. However, if you are finding that the mattress is not the correct dimensions please reach out to our team directly at 877-842-2586 or support@tn.com and we'd be more than happy to look into a possible warranty issue. We are also happy to troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: ChelJV
from Rowlett, TX
Gender:Female
Verified Purchase:Yes
We bought this full size mattress for our toddler who was having trouble sleeping at night (and often moving to the floor to sleep!). This mattress is comfortable, keeps him cool, and he isn't trying to sleep on the floor anymore! We are very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Adele W
Gender:Female
Verified Purchase:Yes
I love this mattress! I prefer more firm mattresses so this works great. It's supportive and still soft, but you don't sink into it. Great for the price point.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Beach
from Florida
Verified Purchase:Yes
Quick delivery and looks great!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Aimie
from Scottsdale, AZ
Gender:Female
Verified Purchase:Yes
I absolutely love the quality and comfort of my Tuft and Needle, and most of my family has purchased one as well once they try it. I have a King and just purchased a full, both are amazing. Best sleep you will have by far!!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Fancypantsandy
from Dc
Gender:Male
Verified Purchase:Yes
I don’t like it - my shoulders are sore most mornings.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, March 22, 2022
Hi there! Thank you for taking the time to provide your feedback regarding our mattress. We're sorry to hear that you are not loving it. Please reach out directly to our team at 877-842-2586 or support@tn.com to troubleshoot any comfort issues or to start a return within the 100-night trial. We're always happy to help!
Written by a customer while visiting Tuft & Needle