I’ve ordered a mattress before with you guys and it was soft and fluffy however with this recent purchase, the mattress is too firm.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , March 14, 2022
Hi there! Thank you for taking the time to provide your feedback on the T&N Original Mattress. We're sorry that you are finding the mattress to be too firm. We haven't changed the feel of the mattres so we will pass this info along to our quality team. Sometimes there can be a noticeable difference between an old mattress versus a new one as the new one has not been broken in yet. Our team is more than happy to look into this issue for you. Please reach out to us directly at 877-842-2586 or support@tn.com and we'd be glad to see how we can help.
Written by a customer while visiting Tuft & Needle
After sleeping on a full with my partner for almost two years, this is a heavenly dream. Great firm mattress, we have been having the best night's sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
I have purchased four of these mattresses because they are FABULOUS AND AFFORDABLE! I would recommend these products to anyone looking for a restful nights sleep. My favorites!!!
Written by a customer while visiting Tuft & Needle