Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Emee619
from Michigan
Gender:Female
Verified Purchase:Yes
My old mattress was about 10 years old. Every night I would toss and turn. My body would hurt and I couldn’t sleep. Finally I decided enough is enough, got the original Tuft and Needle. HUGE DIFFERENCE, like night and day. I sleep good now, body doesn’t hurt anymore. So cozy and comfortable. I highly recommend!!!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Marliken
from Portland, OR
Gender:Male
Verified Purchase:Yes
My wife purchased you standard mattress a couple of years ago and we loved it so much we needed another and so bought another. The first one we loved because it was soft yet nicely firm. This new one is just soft. Sort of a bait and switch as there’s no mention you changed the firmness. Signed, disappointed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , January 24, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are disappointed in your recent mattress purchase. In late 2015, we did make the T&N Original mattress slightly softer based on customer feedback. If you would like to move forward with a return within the 100-night trial, please reach out to our team directly at support@tn.com or 877-842-2586 and we'd be happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: Stephen.
from Texarkana TX
Gender:Male
Verified Purchase:Yes
Better than i could've imagined. Best mattress i’ve ever slept on.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Robernea
from Los Angeles
Gender:Female
Verified Purchase:Yes
So i have this mattress but recently moved. I obviously ordered it again because it is great and amazing but this new that i ordered seems smaller in all aspects. Im 5’9” and with this new one it is not as thick as before, it is not at long and wide as the previous one that i had. Im referring to the queen size. It feels more like a full. I wish i can get a different one.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2022
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Smaller than measurements indicate
on January 26, 2022
Posted by: Cak87
from Chicago, IL
Gender:Female
We bought a king size T&N about 3 years ago and have loved the comfort; however, it never properly fit our bed frame. There are several inch gaps on all sides. All this time I thought our bed frame was too big, but since we are moving and buying a new frame now, I finally actually measured the mattress. Our king is only 74w x 78L! This is unacceptable as now I won’t be able to find any frame to fit correctly. Very disappointing.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2022
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Michael Cor
from RI
Gender:Male
Verified Purchase:Yes
Very good supportive mattress.
Very well packaged. Just put it on your bed frame and presto, a good nights sleep
Very well packaged. Just put it on your bed frame and presto, a good nights sleep
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KBurr
from Cincinnati, OH
Verified Purchase:Yes
Incredibly comfortable! Absolutely recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: TA Pappas
from Massachusetts
Gender:Male
Verified Purchase:Yes
Very happy with mattress. Back feels great with firmness of the 10” depth
Written by a customer while visiting Tuft & Needle