Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: TMCunningham
Verified Purchase:Yes
We love this mattress!!
Written by a customer while visiting Tuft & Needle
Posted by: Astra
from wayne, New Jersey
Gender:Female
Verified Purchase:Yes
I gave 4 stars for the price because it's sky racketed, from being so affordable to very expensive.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: None at all
Verified Purchase:Yes
We are certainly one of the few who returned our mattress. It was too soft for my husband. But they honored the return as they said they would and the made it easy.
Written by a customer while visiting Tuft & Needle
Posted by: Delighted in Delphos!
from Delphos ohio
Gender:Female
Verified Purchase:Yes
We haven’t had the mattress 2 months and there is a definite hard ridge in the center. I rolled from one side to the other to turn off my husband’s alarm and had to roll up Troy get over the hump. It’s not visible to look at but it’s there.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 31, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Cmorris
Gender:Female
Verified Purchase:Yes
Great mattress! We love it. The only thing is that is it very slippery on the box mattress. We keep having to adjust it back
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Miranda18
Gender:Female
Verified Purchase:Yes
The bed is a lot firmer than we were expecting it to be. We didn’t feel like bothering with returning it, so we just bought a mattress topper instead. It just sucks paying that much money for a mattress to have to go a throw a topper on it, oh well.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 31, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Dakota1
Verified Purchase:Yes
Off-gassing was horrific. Sleeps hot.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 28, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I’m disappointed in how shallow and hard it is. After all the research I did, this was not expected.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 31, 2021
Hi there, thank you for taking the time to review your purchase. We’ve designed our mattresses to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this was not your experience and will definitely pass your feedback along to our product team. If you’d like to troubleshoot, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle