Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Karen504
Verified Purchase:Yes
Although it is comfortable, it is very firm. I had to exchange for the Mint which is like sleeping in the clouds. The Mint mattress is by far more luxurious than the Original.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 15, 2021
Hi there! Thank you for providing your feedback. While the T&N Original wasn't the perfect fit, we're glad that our team was able to help with an exchange and that you are loving the Mint mattress. Please do not hesitate to reach out to our team directly at support@tn.com or 877-842-2586 with any other feedback or questions. We're always happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Pete A
Verified Purchase:Yes
It’s pretty firm. And not as supportive as I thought it was going to be.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 16, 2021
Hi there! Thank you for providing your feedback. We're sorry to hear that you are finding the mattress too firm. Please feel free to reach out to our team directly at support@tn.com or 877-842-2586 and we would be more than happy to help with a return or to troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Alyssa D.
Verified Purchase:Yes
The mattress is just okay. After reading the great reviews I thought it would be a lot more comfortable, but it isn't really living up to my expectations. It's quite firm and I still wake up with sore hips. I also feel like it traps a lot of body heat and I get easily overheated at night now.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 16, 2021
Hi there! Thank you for sharing your thoughts on our mattress. We're sorry to hear that the mattress was more firm than you were expecting and that you are sleeping warm. most of our sleepers find the mattress will need to "break in" during the first two weeks of use during which time the foam will become less stiff and your body will adjust to the mattress. That being said, please reach out directly to our team at support@tn.com or 877-842-2586 and we would be more than happy to help troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Maryr
Verified Purchase:Yes
I’m not sure I picked the right mattress for me. Not as soft and comfortable on my hip bone as I had hoped.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 18, 2021
Hello! Thanks for reaching out and providing your feedback; we're sorry to hear your mattress is a touch firm. We want you to sleep comfortably for years to come and would be happy to make this right. You can email support@tn.com or give us a call at 877-842-2586 and we'd be glad to guide you through all of your options.
Written by a customer while visiting Tuft & Needle
Posted by: NRW80
from Southeastern PA
Gender:Female
Verified Purchase:Yes
This was a long overdue purchase for the guest bedroom and so far all of the guests LOVE it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: avinash y
Gender:Male
Verified Purchase:Yes
It has already started sagging. I also noticed that after I sleep on this mattress, I have poor blood circulation and due to which I have to wake up often with numb hands.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 21, 2021
We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 to see how best they can help.
Written by a customer while visiting Tuft & Needle
Posted by: Cocora
from Glendale, Ca
Gender:Female
Verified Purchase:Yes
It’s been about one month & I’m very happy with my King size mattress! With so many options out there, it was hard to finally make the decision to purchase one and I’m glad I went with T&N. I purchased the Original and so far it’s felt neutral. I’m in SoCal, we’ll see how it feels in the summer, but so far it feels fine. It’s a medium feel for me- not super soft, nor hard just a perfect in between.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: vleebenedetti
from Washington State
Gender:Male
Verified Purchase:Yes
Below average mattress. Pretty shocked that it was as expensive as it was. The edges/corners provide practically no support, and the rest is just "eh."
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 21, 2021
Hi there! Thank you for providing your candid feedback. We're sorry to hear that the mattress has not been a perfect fit. If you would like to troubleshoot any comfort issues or start the return process, please reach out to our team directly at support@tn.com or 877-842-2586. We are more than happy to help.
Written by a customer while visiting Tuft & Needle