Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Clintavo
from Wisconsin
Gender:Male
Verified Purchase:Yes
a little too firm
Written by a customer while visiting Tuft & Needle
Posted by: EricL
from Auburn Alabama
Gender:Male
Verified Purchase:Yes
Excellent mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
First mattress I've bought in over a decade
on November 29, 2021
Posted by: Brandon S
from 31404
Verified Purchase:Yes
Very happy with this purchase!
Written by a customer while visiting Tuft & Needle
Posted by: Lindy61
from Houston Texas
Gender:Female
Verified Purchase:Yes
Looks nice but harder than the tuft and needle mattress my son has.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle , Customer Experience , November 30, 2021
Hi there! We’re sorry to hear you’re disappointed with your mattress purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Byondbeautiful
Gender:Female
Verified Purchase:Yes
The delivery was fast!!! I ordered on Tuesday it came the next day! Easy set up. The bed is comfortable, not as plush as I wanted but I feel over time it will be more comfortable. I had a Tempur-pedic bed and this is very comparable. I slept in it for 12 hours! No back ache or anything. I would reorder from this company and I’m am happy with purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: L123
Verified Purchase:Yes
Comfortable, but terrible smell for several weeks
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 1, 2021
Hi there. Thank you for taking the time to leave a review. We're sorry to hear the smell you're experiencing continues to be persistent and strong after allowing it to air out. We would be happy to help in any way we can whether that be troubleshooting or a return. Please reach out to support@tn.com or 877-842-2586 and the team will be happy to get you taken care of.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Not crazy about it yet but hoping to like it.
on November 30, 2021
Posted by: Bclh
from NM
Gender:Female
Verified Purchase:Yes
It is extra firm and hard to get the fitted sheet on. I am used to a more plush mattress but am adjusting.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 1, 2021
Hi there. Thanks for sharing your feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
It's Ok, Just Ok
on December 2, 2021
Posted by: rose22
from Minnesota
Gender:Female
I bought this mattress before moving - so it sadly sat in the box for all but 5 of the 100-night trial - and it's a fine mattress. It's significantly more firm than I was expecting or hoping for. Super easy to set up and move around, but it feels like a camping bed rather than a supportive cloud
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 3, 2021
Hi there, we appreciate you taking time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle