Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Tracey B.
from Charles town, WV
Gender:Female
Verified Purchase:Yes
We were skeptical but it’s amazing. We haven’t slept this good in years. It is sooo comfy. Your body just sighs “ahhhhh” the second you lay down. We are not disappointed in this purchase. It has far exceeded our expectations.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Scout
Verified Purchase:Yes
It's a lot smaller than I thought it would be. After a month I can still smell the plastic fume smell from the mattress. I want to give it a little bit more time to figure out if I want to keep it but at this point it's looking like it will be rehomed.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 23, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Cole F.
from Vancouver, WA
Gender:Female
Verified Purchase:Yes
Such a great mattress. I was expecting some smell or "off gassing", but there was none. Easy to unroll. I was sleeping on my new mattress a couple hours after unrolling. I've never slept so well in my life! It's been a great experience from ordering to delivery. I highly recommend this matress and the company.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DL CT
from Greenwich, CT
Gender:Female
Verified Purchase:Yes
Very comfortable mattress. Glad I purchased it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ashley Pople
from New York, NY
Gender:Female
Verified Purchase:Yes
The most comfortable mattress I've ever had!
Written by a customer while visiting Tuft & Needle
Posted by: Satisfied Customer IL
Verified Purchase:Yes
A very fine product - and glad to be supporting a company with a highly responsive team members and great service!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: South western
Gender:Female
Verified Purchase:Yes
I previously had two of the tuft and needles original mattresses that were so comfortable, this one that I recently bought doesn’t feel the same and is actually uncomfortable, I am regretting purchasing it now.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 28, 2021
We appreciate you taking the time to share your feedback with us; I'm sorry to hear your new T&N Mattress isn't where it should be! It can take a week or two to break in fully but don't be afraid to reach out to us at 8778422586 or support@tn.com to explore your options. We never want you to feel stuck with something you don't love and hope we can remedy this for you soon.
Written by a customer while visiting Tuft & Needle
Posted by: Lorella
Gender:Female
Verified Purchase:Yes
Great Value! This is so much for the money. Not too hard or soft. This is for our guests and it will suit everyone needs! I would recommend this to anyone who wants a good value
Written by a customer while visiting Tuft & Needle