Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Bear
from Ut
Verified Purchase:Yes
A good start, but we had to put a foam topper on it to make it more comfortable.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 2, 2021
Hi there! Thanks so much for leaving a review. We're happy to hear the topper has made your mattress more comfortable. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Surajeen
from Murfreesboro TN
Gender:Female
Verified Purchase:Yes
My daughter absolutely loves her new mattress!!! It’s so comfy that I think my husband and I will be ordering one for us!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ashley K.
from Cleveland, OH
Gender:Female
Verified Purchase:Yes
This mattress is wonderful. I, unfortunately, received a defective mattress initially. Even after allowing 48+ hours for expansion, there was a visible dip along one edge of the mattress. I submitted a claim through customer service. The process was flawless, and they had a replacement shipped out to me within two days. Quality customer service goes a long way with me, and will keep me coming back to Tuft & Needle in the future. Thank you for taking such great care of your customers!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cathy Phoenix
from Arizona
Gender:Female
Verified Purchase:Yes
This is my second purchase and we do not find the mattress as comfortable as the other. We are going to try a bit longer and see what we decide.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 3, 2021
Hi there. We appreciate you taking the time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Lady S
from Johnstown PA
Gender:Female
Verified Purchase:Yes
Best mattress ever!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: GrandmaA
Verified Purchase:Yes
I'm sleeping much better and with less pain.
Written by a customer while visiting Tuft & Needle
Posted by: Rob S.
from Phoenix, AZ.
Gender:Male
Verified Purchase:Yes
By far the best bed I've ever slept on. I sleep soundly and comfortably every night, and wake up with ZERO joint aches and/or back pain.
To be clear, this is a firm mattress (better for your back, sleep posture, etc.), but it's like sleeping on a cloud that hugs your body throughout the night.
Just buy the dang thing and stop thinking about it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: StevenL
from North Carolina
Gender:Male
Verified Purchase:Yes
This isn't our first Tuft and Needle Mattress-we're had a king size for four or five years now and just love it! This mattress is for our guest bedroom...
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle