Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Lisa mom
from Ca
Gender:Female
Verified Purchase:Yes
My son says it is his best sleep EVER!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tim I.
from Jacksonville, FL
Gender:Male
Verified Purchase:Yes
Great product with super fast delivery at a good price. Thank you!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
You get what you pay for.
on October 11, 2021
Posted by: Enviroguy93063
from Renton, WA
Gender:Male
My wife and I bought this mattress a little over a year ago and it already is ready to be replaced. There are already indentations on each of our side of the bed, and she needs to sleep in the middle of the mattress so that she can have something somewhat firm to sleep on. We'll be replacing this mattress within the next year, and it won't be another Tuft & Needle.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 12, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
love it. tuft and needle original, queen size.
on October 12, 2021
Posted by: MJCP
from KY
Gender:Male
Verified Purchase:Yes
my gf had one of these and it was the best sleep and improvement of general aches and pains i had ever had from a mattress, so i bought one recently and i love it. medium firm, seems too firm at first but i sleep so well and feel so good waking up. very convenient delivery in the vacuum package, too. no need to pick up a mattress with a truck or trailer. just lay the package on the box spring, cut it open and let the mattress decompress for a few hours.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Pedro Grande
from Oregon
Verified Purchase:Yes
I love this thing. I sleep soooo comfortably!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CLKirk
Verified Purchase:Yes
This a beautiful mattress combining extreme comfort with support.
Written by a customer while visiting Tuft & Needle
Posted by: Tall Person
Gender:Female
Verified Purchase:Yes
I received the mattress in perfect condition, followed the instructions and was positively surprised that no chemical smell was release (I still let it air for 8 hrs though).
The firmness level is what I was looking for, quite firm, but not a block of granite. If you are looking for something plushy and where you sink in, check the other models, this one is not for you. Needless to say, being “adaptive foam” the feeling is different than a coil & hybrid mattress (I have no experience with memory foam, so I cannot comment on that.)
How is the mattress doing? 40 days in and there is no sagging. I know, 40 days is very little, but for my previous mattress 14 days were more than enough to sag- for reference I was 140 lbs for 5 11.
How is the mattress doing? 40 days in and there is no sagging. I know, 40 days is very little, but for my previous mattress 14 days were more than enough to sag- for reference I was 140 lbs for 5 11.
The reason of my 3 stars is because the mattress retains body heat and It makes me sweat at night (I live up north, not in a warm climate) and it can get uncomfortable to wake up with a sticky tank top - for me, at least. Another downside (that’s very personal) is that It still gives me lower back pain, but I am adjusting (hopefully) slowly.
Last observation: maybe it’s just an impression, but somehow this mattress (bought in September 2021) feels like a different model than the one I slept on back in 2014-16.
Last observation: maybe it’s just an impression, but somehow this mattress (bought in September 2021) feels like a different model than the one I slept on back in 2014-16.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 20, 2021
Hi there. Thank you for taking the time to write a review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. If you are interested in troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Jim Raymond
from Phoenix
Verified Purchase:Yes
Most comfortable mattress I’ve ever had!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle